Technical Writer I, Knowledge Management

About

Omnicell Outpatient Pharmacy Services, has a dynamic opportunity for a Technical Writer who will join our team that develops, publishes, and maintains content for our Specialty Pharmacy and 340B TPA teams. This individual will participate throughout the content-publishing workflow and the ongoing quality control of the department’s content. The successful candidate must have strong technical and content development skills with the ability to explain complex concepts to diverse audiences.

Responsibilities

• Support day-to day tasks to include the review, editing and approval of knowledge content for internal and external audiences
• Serve as an advocate for content standards, style guidelines and best practices
• Develop and edit internal policy and procedure documentation for Specialty Pharmacy and 340B teams
• Gather information from multiple resources to establish and understand the enhancements for each new release of all products; partnering with product teams to ensure documentation remains current across release cycles
• Collaborate with Specialty Pharmacy and 340B Training as well as other Learning and Development team members to create and/or capture necessary graphics, including product screen captures, photos, process-flow charts, and engineering diagrams to insert into user documentation
• Continuously collaborate with pharmacy operations and training teams to ensure they have the necessary knowledge content required to support and resolve internal and external informational needs. Includes but is not limited to authoring and publishing SOPs, Work Instructions, Process Flow Diagrams, User Guides, Job Aids, Playbooks, and FAQ documents
• Monitor new technical publication, online help authoring tools, and industry best practices and proactively bring and execute product or process improvement recommendations to management
• Take initiative and work independently to develop and execute complex projects and tasks which achieve company-wide and departmental goals, such as improving information access, increasing process efficiency, and reducing costs.

Knowledge and Skills

• Demonstrated writing skills producing content such as SOPs, Work Instructions, Process Flow Diagrams, User Guides, Job Aids, Playbooks, and FAQ documents. Strong interpersonal and communication skills

Required Qualifications

• One year of experience writing, producing, and publishing technical documentation and procedural materials

Preferred Qualifications

• Bachelor’s Degree
• Knowledge Management experience is a plus
• Strong knowledge of computer software: PC Windows, Microsoft Office Professional, and Desktop Publishing tools
• Knowledge of pharmacy operations
• experience with HTML and content management tools
• Experience working as a pharmacy technician in a Specialty Pharmacy a plus

Work Conditions

• Remote