Senior Technical Writer

Duties

• As part of the Product Operations team, the Senior Technical Writer's primary responsibility will be to create accurate, high quality, detailed technical documentation for digital marketing and the CMS technical team.
• This role will be responsible for ensuring that digital marketing can effectively use and understand our highly customized CMS system with all its nuances and manual / automated processes to publish and innovate our digital experience.
• Candidate must be articulate, technical, creative, and passionate about writing quality documentation.
• The ideal candidate must have experience producing content for Content Management Systems, Web Services and with a familiarity of Cloud services.
• Optimally the need is to create technical support CMS documentation and document CMS workflows / use cases and processes that change over time.

Key Responsibilities

• Author technical documentation for our current highly customized / specialized CMS system and translation / global modules.
• Identify documentation gaps, collaborate with engineers and cross-functional teams to eliminate gaps.
• Design and organize documentation sets for developer products and potentially migration documentation from an old CMS system to new system and identify gaps.
• Maintain documentation with changes that reflect any updates / upgrades.
• Create standards and processes to develop and deliver web producer guides, WYSIWYG best practices, and how-to documents.
• Partner with technical writers across products to produce documentation for areas of cross-product feature impact while striving for consistency in style and format.
• Collaborate with engineering and digital marketing to maintain and keep consistent our style guides and best practices, templates, gated assets.

Skills

• 6+ years of experience writing technical documentation for Digital Marketing business unit and developer audiences.
• Proven track record of writing clear, concise, effective technical and web producer user flow / use cases documentation.
• Ability to document translations / callbacks processes, global and localized specialized processes and how- to documentation with a global audience in mind.
• Ability to rapidly comprehend technical concepts, use cases.
• Self-learner with the ability to elicit information through research and other sources.
• Experience working in an Agile development environment and iterative documentation delivery.
• Ability to read and understand source code, and add documentation comments required.
• Experience as a developer is a plus.
• Good communication and interpersonal skills.
• A plus, if ability to create API reference documentation that include XML and/or JSON response.