Technical Writer - II

Aptask Global Workforce (AGW) is seeking a Technical Writer - II for a Remote position with a Global Biotechnology Company located in North Carolina. This is a 8+ month contract opportunity.

In the IT Customer Success and Enablement (CSE) team, this role will drive internal customer success and technology enablement across the enterprise to minimize disruption, enhance productivity, and improve the employee experience. We are seeking an IT Communications Specialist to develop and deploy internal workplace campaigns and materials, including end user communications, guides, and other assets, to ensure a great technology experience for employees.

Responsibilities:

• Partner with IT CSE Leads, CSE team and stakeholders to prepare communications plans for IT and technology product enhancements, new solutions, mergers and acquisitions, or other changes impacting the end user experience
• Develop end user communications, such as news articles, internal social community content, email campaigns, executive communications, and user surveys for enterprise-wide channels and targeted campaigns
• Partner with the IT CSE learning team to prepare and edit content used in learning offerings, such as live events, learning labs, or eLearning courses, to ensure technical accuracy and end user understanding
• Prepare presentations, facilitate discussions, and/or support project leads with delivery of presentations in IT Hosted Meetings or other forums
• Partner with IT CSE Leads to design, analyze and prepare reports on listening and measurement initiatives, including employee surveys, training completion reports, and project metrics

Requirements:

• Bachelor's Degree required with a major in communications, business or social sciences
• 3+ years experience in internal communications, ideally in IT, HR, Internal Communications, or Marketing
• Requires strong writing and editing skills
• Strong use of generative AI to support development
• Strong understanding of collecting and presenting data effectively
• Strong desktop computer skills, preferably with the Microsoft 365 app suite
• Fluency with IT, technology, or technical subject matter required

Desired skills:

• Technical writing skills are a plus
• Corporate or other social media posting experience is a plus
• Search engine optimized (SEO) writing experience is a plus

Benefits of working with ApTask Global Workforce include:

• Medical
• Dental
• Vision
• Sick Pay (for applicable states/municipalities)