Technical Writer

About

We are seeking a contract Technical Writer, with potential to direct hire, to support documentation of Standard Operating Procedures (SOPs) and related work instructions for both SAP-enabled business processes, and business process outside SAP across Supply Chain, Warehouse, Quality, and Manufacturing operations.

This resource will partner with Value Stream Leads, business SMEs, and project team members to capture and document business processes in a clear, consistent, and controlled format. The role will have two functions: to augment the documentation workload of the Value Stream Leads so they can remain focused on business operations and User Acceptance Testing (UAT) in support of SAP implementation success, as well as support and drive the update, revision and transition from JA business processes in OA to AMPS business processes in ETQ.

Candidates should have practical knowledge of Supply Chain, Warehouse, and Manufacturing operations. Experience in solar module manufacturing is preferred.

Understanding of Mandarin and/or written Chinese is preferred

Experience with ETQ Document Management System is preferred

Key Responsibilities

• Document SOPs, work instructions, and process guides for SAP-enabled business processes.
• Update, revise and improve Quality Management System Documents transitioning old system to new.
• Work with Value Stream Leads and SMEs to capture process flows, roles, decision points, exceptions, and controls.
• Translate operational and system processes into clear, user-ready documentation.
• Participate in process walkthroughs, workshops, and working sessions to gather documentation requirements.
• Review and revise documentation based on stakeholder feedback.
• Maintain documentation consistency, organization, and version control.
• Support documentation readiness for UAT, training, go-live, and operational sustainment.
• Support transfer and revision of QMS documents into ETQ

Required Qualifications

• Minimum 3 years of experience in technical writing, SOP development, or process documentation.
• Experience documenting processes in Supply Chain, Warehouse, Quality, and/or Manufacturing environments.
• Strong understanding of operational workflows and process documentation practices.
• Experience working with SMEs to gather and validate business process content.
• Strong written communication, organization, and attention to detail.
• Proficiency with Microsoft Office, including Word, Excel, and PowerPoint; Visio preferred.
• Ability to manage multiple priorities and work independently.

Preferred Qualifications

• Experience supporting SAP implementations or documenting SAP-enabled business processes.
• Knowledge of inventory management, warehouse operations, production processes, procurement, and material movement.
• Experience in solar module manufacturing preferred.
• Experience supporting UAT, training documentation, or go-live readiness.
• Experience with ETQ or similar document management systems
• Understanding of Mandarin and or written Chinese

Deliverables

• Standard Operating Procedures (SOPs)
• Work Instructions
• Process Guides
• Job Aids
• Documentation supporting UAT, training, and go-live readiness

Agency Guidance

Please prioritize candidates with:

1. Technical writing experience in manufacturing or operations environments
2. Supply Chain and Warehouse process knowledge
3. SAP-related process documentation experience
4. Solar module manufacturing experience, if available