Technical Content Specialist

About

Creates clear, accurate, and concise content by leveraging knowledge of technical writing principles, resources, and tools as well as various types of Qualcomm products and technologies. Edits, updates, and reviews content based on an understanding of project requirements to meet business goals and customer needs, in collaboration with other teams. Ensures content is standardized for ease of use by stakeholders and innovates on technical documentation creation process to align with industry standards and best practices.

Responsibilities

• Works under some supervision. Responsible for own work. Decision-making is limited. Impact of decisions is readily apparent. Errors made typically only impact timeline (i.e., require additional time to correct).
• Requires verbal and written communication skills to convey basic, routine factual information about day-to-day activities to others who are fully knowledgeable in the subject area.
• Some tasks require multiple steps which must be performed in a specific order; directions or manuals can accurately document the steps necessary to perform the task.
• Some creativity may be required to troubleshoot technical problems or deal with client circumstances. Limited problem solving required, generally in the nature of troubleshooting simple processes or technology.

Exclusions

• Providing supervision to others.
• Having financial accountability.
• Having influence over key organizational decisions.
• Having a role in strategic planning.

Principal Duties and Responsibilities

• Creates clear and accurate content with minimal guidance.
• Edits and updates moderately complex content based on understanding of reusable content and project requirements to meet critical content goals and customer needs, with minimal guidance.
• Addresses and rectifies errors that were identified by team members in technical content.
• Incorporates changes to technical content from senior team member, SME, and/or reviewer feedback, with minimal guidance.
• Analyzes and/or gathers customer feedback to implement corrective actions that enhance document quality and customer usability, with minimal guidance.
• Formats and publishes technical content in a pre-defined structure or template to ensure document standardization, and to meet overall Qualcomm quality standards, with minimal guidance.
• Incorporates new tools, processes, and standards to increase efficiency and/or automate, keep up with industry standards and trends (e.g., online information delivery), increase content quality, and enhance document searchability, with minimal guidance.
• Provides suggestions for how to present technical content in an innovative way to increase customer usability.
• Applies suggestions from others or industry best practices to address problems in a new or different way.
• Collaborates with team members and stakeholders to complete technical content work.
• Executes individual project priorities, deadlines, and deliverables with minimal supervision.

Comments for Suppliers

• 100% remote (anywhere in the U.S.)
• 1-2 rounds of interviews with manager
• 5 days a week standard working hours