Technical Writer

Job Summary

We are seeking a dynamic and detail-oriented Technical Writer specializing in ITIL (Information Technology Infrastructure Library) and infrastructure documentation. In this role, you will craft clear, comprehensive, and accessible technical content that supports IT service management processes and infrastructure projects. Your expertise will help bridge the gap between complex technical concepts and user-friendly documentation, ensuring all stakeholders understand and can effectively utilize our IT systems. This position offers an exciting opportunity to contribute to the organization’s operational excellence through precise and engaging technical communication.

Duties

• 7+ years of experience in technical writing within enterprise IT or infrastructure environments.
• Strong understanding of multi-environment architecture (DEV, QA, PROD).
• Proven experience preparing BOMs, system architecture documentation, and operational runbooks.
• Solid knowledge of networking concepts (IP addressing, ports, protocols, firewalls).
• Experience with security accreditation and compliance documentation.
• Familiarity with ITIL processes and enterprise governance frameworks.
• Proficiency in MS Office, Visio (or similar diagramming tools), and documentation platforms (e.g., Confluence, SharePoint).
• Excellent analytical, stakeholder management, and communication skills.