Technical Writer and Knowledge Manager

Torch Technologies is seeking a highly motivated and experienced Technical Writer and Knowledge Manager to join a team providing services to the Missile Defense Agency at Schriever SFB, CO. This role will take ownership of the technical documentation and knowledge base for a team providing information technology to MDA. The ideal candidate will be a master of simplifying complex information and presenting it in a way that is easy for both technical and non-technical audiences to understand.

You will be responsible for creating a wide range of content, including how-to guides, quick reference documents, user manuals, standard operating procedures (SOPs), and knowledge articles.

In addition to writing, you will play a crucial role in managing and organizing our internal knowledge base to ensure that our team and our users have access to the most accurate and up-to-date information.

Responsibilities

As a Technical Writer and Knowledge Manager your duties will include but not be limited to:

• Content Creation: Research, write, edit, and maintain high-quality technical documentation, including how-to guides, user manuals, quick reference guides, and SOPs.
• Knowledge Management: Develop and manage our web-based knowledge base, ensuring content is well-organized, searchable, and up to date.
• Collaboration: Work closely with subject matter experts (SMEs), including engineers, product managers, and support teams, to gather information and ensure technical accuracy.
• Audience Analysis: Analyze the needs of our target audience to create documentation that is clear, effective, and user-friendly.
• Process Improvement: Establish and enforce documentation standards, styles, and templates to ensure consistency across all materials.
• Document Design: Create and incorporate diagrams, screenshots, and other visual aids to enhance understanding.
• Review and Editing: Proofread and edit documentation for clarity, grammar, and accuracy.

Qualifications

• U.S. Citizenship
• Bachelor's degree in Technical Communication, English, Computer Science, or a related field is preferred.
• 5+ years of proven experience as a technical writer, documentation specialist, or a similar role.
• Active Secret Clearance level is required.
• Experience with both internal and external-facing documentation is a plus.

Technical Skills

• Proficiency with knowledge management systems (Confluence, Wiki, etc.).
• Experience with authoring tools such as Microsoft Word, Google Docs, and Markdown editors.
• Familiarity with screen capture and image editing tools like SnagIt and Photoshop is desirable.
• Basic understanding of HTML/CSS/MD is a plus.
• Communication Skills: Exceptional written and verbal communication skills, with the ability to translate complex technical concepts into simple, easy-to-understand language for a variety of audiences.
• Organizational Skills: Strong organizational and time-management skills with the ability to manage multiple projects simultaneously and meet deadlines.

Work Schedule & Location

• Schedule: M-F; 8-5
• Work Location: Schriever SFB, Colorado Springs, CO.
• Travel: Yes, 0-10%

Additional Information

• Relocation Assistance Available: No
• Position Contingent Upon Award of Contract: No

Salary Range

• Salary Range - Colorado: $100,000-$120,000

The salary range information is a general guideline only. Several factors can influence the salary for a position including but not limited to, Federal Government contract labor categories and contract wage rates, geographic location, business considerations, scope and responsibilities of the position, local or other applicable market conditions, and internal equity. Other factors include the candidate’s qualifications such as relevant prior work experience, specific skills and competencies, education/training, and certifications.

Benefits

Torch Technologies is proud to offer a stable and professional work environment, a competitive salary, and an excellent, comprehensive benefit package including:

• ESOP participation
• 401(k) match and safe-harbor contribution
• Medical, dental, vision, life insurance
• Short-term disability, long-term disability
• Flexible spending accounts, Health Saving Accounts and Health Reimbursement Accounts
• EAP
• Education assistance
• Paid time off, and holidays.