Technical Writer

Job Summary

We are seeking an experienced Technical Writer to support software documentation, release documentation, and publication activities within enterprise environments. The ideal candidate will have strong expertise in technical writing, content management, publication workflows, and collaboration with technical SMEs in Agile environments.

Key Responsibilities

• Plan, develop, and maintain:
  • Operational documents
  • Process documentation
  • Release documentation
  • User guides and reference materials
• Conduct interviews with SMEs and technical teams to gather documentation requirements
• Create and manage:
  • Local and cloud-based documentation artifacts
  • Multi-format deliverables for internal and external audiences
• Use predefined templates and standards to produce high-quality documentation
• Ensure all documentation adheres to:
  • Company QA standards
  • Governance policies
  • Security and usability guidelines
• Draft, edit, review, and finalize technical publications
• Manage documentation lifecycle using:
  • Local/cloud-based authoring tools
  • Publication systems and workflows
• Participate in:
  • Agile ceremonies
  • QA activities
  • Release support activities
• Collaborate with technical teams to ensure documentation accuracy and completeness

Required Skills & Qualifications

• Bachelor’s degree in:
  • English
  • Communications
  • Technical Writing
  • Or equivalent work experience
• 4–6 years of experience in Technical Writing and documentation management
• Minimum 2+ years of experience writing and editing software documentation
• Strong expertise in:
  • Technical Writing
  • Content Review
  • Publication Management
  • Documentation Governance
• Experience with:
  • Local and cloud-based authoring/publication systems
  • Documentation workflows and review processes
• Excellent:
  • Written communication skills
  • Grammar and editing abilities
• Ability to:
  • Follow proprietary style guides
  • Maintain consistency in formatting and content structure
• Understanding of:
  • Documentation usability concepts
  • Agile delivery environments

Preferred Skills

• Exposure to:
  • Siebel CRM Technical System Administration
  • Windows and Unix environments
  • Cloud Certification (strongly preferred)

Key Skills

• Technical Writing
• Content & Publication Review
• Presentation & Publication
• Siebel CRM Administration
• Agile Documentation Support