Technical Writer - MadCap Flare

Role Summary

As a Technical Writer on our team, you will be responsible for the research, authoring, publishing, and maintenance of processes, procedures, and user resources using various authoring tools and methodologies. You will work closely with various departments and related groups, business owners, and SMEs to document procedures and related content, including the translation of business needs into user instructions and training content.

In this role, you will make an impact on our pharmacy patients and the organization as a whole by:

• Writing, editing, and formatting task-level documentation for various audiences to include but not limited to procedures, job aids, learner resources, forms, etc.
• Collaborating with SMEs, business leaders, and product owners to document and develop end-user content in support of pharmacy operations
• Working with a variety of departments and related business owners/approvers to identify process, procedures, and related systems training needs in support of business initiatives and operations learning goals
• Participating in a dynamic authoring environment designed around quality, continuous improvement, and fast-paced delivery.
• Maintaining overall documentation and audit records including creation, revisions, reviews, and archival

Skills

• MadCap Flare, Knowledge-Centered Service, and/or Information Mapping experience required
• 2+ years technical writing experience
• 2+ years experience working knowledge within knowledge management and KMS authoring tools
• Excellent communications, interviewing, and teamwork skills, including willingness and ability to consult with subject matter experts from operational teams within the organization
• Advanced knowledge of writing and editing best practices and use of style guides
• Ability to prioritize and manage multiple projects in a fast-changing, evolving environment, while still managing the attention to detail
• Capacity to learn new technology and then apply and interpret the knowledge quickly for end users
• Ability to adhere to departmental quality practices, style guides, and company brand standards

Education

• High School Diploma or GED required, Bachelors Degree preferred

About ASK

ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.