Technical Writer- Mid Level

About

The client is seeking a contractor to perform a detailed review of Advanced Planning Documents, and develop other documentation required for planning, implementation, and operations to support the NC Medicaid, Medicaid Enterprise System (MES) Program.

Description

• Translating information into clear, concise documents to be used by technical and non-technical personnel
• Developing and/or maintaining the following types of documentation: communications for diverse stakeholder groups; system documentation and release notes; user manuals and training guides; installation guides; computer operations and program maintenance manuals; plans for training, testing, quality assurance, and contingency operations; backup, recovery and restart procedures; proposals, presentations, reports, standard operating procedures (SOP), policies and procedures
• Editing of special reports or any other deliverables and documents

The Technical Writer/Documentation Specialist produces NC Medicaid documentation and translates information into clear, concise documents to be used by technical and non-technical personnel. This role manages and develops various documentation, creates presentations, and peer reviews knowledge-based documents for grammar, content, and style of writing. The primary focus of the role is to perform a detailed review of Advanced Planning Documents (APD) and other documentation required for planning, implementation, and operations to support the NC Medicaid, Medicaid Enterprise System (MES) Program.

Requirements

• Ability to develop and maintain comprehensive documentation. (Required 4 Years)
• Ability to collaborate cross-divisionally to gather information, ensuring accuracy and completeness of documentation. (Required 3 Years)
• Proven written and verbal communication skills, with the ability to decipher and communicate complex concepts clearly and concisely. (Required 4 Years)
• Ability to work with APD writers and other resources to comprehend data and translate into user-friendly documentation. (Required 3 Years)
• Manage, drive and uphold documentation standards, templates, and style guides to ensure consistency across all materials. (Required 3 Years)
• Assist in training material development for internal teams and key stakeholders. (Required 4 Years)
• Prior North Carolina Medicaid, Health & Human Services, Government Agency, Higher Ed, Editorial, or related experience and knowledge. (Desired 3 Years)
• Proven experience in technical writing or documentation specialist role. (Required 3 Years)
• Ability to manage multiple documentation projects simultaneously in a fast-paced environment. (Required 4 Years)
• Ability to work independently and collaboratively with cross-functional teams. (Required 4 Years)
• Ability to conduct reviews, perform updates, and maintain iterations of existing documentation to reflect changes and updates. (Required 3 Years)
• Familiar with reviewing and writing contracts, grants, RFP, RFI, RFQ, etc.