Technical Writer, Product Specialist | Software/Tech

About

Transform complex software into clear, engaging experiences. Be the voice of the product and guide users with impactful content.

As a Product Specialist, you will bridge the gap between software development and end-users, turning complex technical concepts into clear, user-friendly documentation and visual assets. From writing technical guides to designing intuitive UI elements, your work will ensure every feature we release is accompanied by world-class support materials.

Responsibilities

You will be the go-to expert for product knowledge, impacting both internal teams and customers throughout the product lifecycle:

• Creating High-Impact Documentation: Collaborate with development and training teams to produce clear, concise help materials, feature overviews, rollout instructions, and "how-to" guides.
• Visual Storytelling & Design: Develop infographics, videos, and images that simplify complex ideas. Support UX initiatives by designing application icons and web graphics aligned with the product brand.
• Knowledge Transfer: Train internal staff and ensure teams are up-to-date with new product features and updates.
• Continuous Improvement: Regularly review and revise content to keep it aligned with evolving products.
• Cross-Functional Collaboration: Participate in stand-ups and documentation reviews, working with Scrum Managers and Business Analysts to capture and address documentation needs.

Requirements

• Exceptional writing skills with the ability to simplify complex technical concepts
• Design proficiency using tools such as Adobe Photoshop, Affinity, or similar; strong UX/UI awareness
• Familiarity with documentation platforms (Google Workspace), web publishing tools (WordPress), and AI-assisted content creation
• Multimedia content creation skills, including video or interactive guides
• Strong collaboration skills, attention to detail, and process-oriented mindset

Qualifications & Experience

• Proven experience as a Product Specialist, Technical Writer, Product Writer, or similar role in tech or related industries
• Minimum of 2 years in a Product Specialist, Product Writer, or Technical Writer role in software or related sectors
• Experience with the software development life cycle (SDLC) and working alongside software teams is an advantage

Why This Role Matters

This role goes beyond documentation: you’ll influence design and UX, shaping how users interact with technology. You’ll thrive in a collaborative environment where your detail-oriented and creative approach drives both user satisfaction and team efficiency.

Apply

If you’re ready to make a meaningful impact in software communication and design, we would love to hear from you. Apply today to bring your expertise to a dynamic product team.