Technical Writer SAP SOP Documentation - 2 Openings

About DivIHN

DivIHN (pronounced “divine”) is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.

Visit us at https://divihn.com/find-a-job/ to learn more and view our open positions.

Position Summary

We are seeking a temporary Technical Writer to support documentation of Standard Operating Procedures (SOPs) and related work instructions for SAP-enabled business processes across Supply Chain, Warehouse, and Manufacturing operations. This resource will partner with Value Stream Leads, business SMEs, and project team members to capture and document business processes in a clear, consistent, and controlled format. The role is intended to augment the documentation workload of the Value Stream Leads so they can remain focused on business operations and User Acceptance Testing (UAT) in support of SAP implementation success. Candidates should have practical knowledge of Supply Chain, Warehouse, and Manufacturing operations. Experience in solar module manufacturing is preferred.

Key Responsibilities

• Document SOPs, work instructions, and process guides for SAP-enabled business processes.
• Work with Value Stream Leads and SMEs to capture process flows, roles, decision points, exceptions, and controls.
• Translate operational and system processes into clear, user-ready documentation.
• Participate in process walkthroughs, workshops, and working sessions to gather documentation requirements.
• Review and revise documentation based on stakeholder feedback.
• Maintain documentation consistency, organization, and version control.
• Support documentation readiness for UAT, training, go-live, and operational sustainment.

Required Qualifications

• Minimum 3 years of experience in technical writing, SOP development, or process documentation.
• Experience documenting processes in Supply Chain, Warehouse, and/or Manufacturing environments.
• Strong understanding of operational workflows, process documentation practices, and experience supporting cross-functional work with SMEs to gather and validate business process content.
• Strong written communication, organization, and attention to detail.
• Proficiency with Microsoft Office, including Word, Excel, and PowerPoint; Visio preferred.
• Ability to manage multiple priorities and work independently.

Education

• Bachelor's Degree (preferred)
• Associate's Degree (minimum required) with significant technical writing experience may be considered.

Preferred Qualifications

• Experience supporting SAP implementations or documenting SAP-enabled business processes.
• Knowledge of inventory management, warehouse operations, production processes, procurement, and material movement.
• Experience in solar module manufacturing preferred.
• Experience supporting UAT, training documentation, or go-live readiness.

Please prioritize candidates with:

1. Technical writing experience in manufacturing or operations environments
2. Supply Chain and Warehouse process knowledge
3. SAP-related process documentation experience
4. Solar module manufacturing experience, if available

Deliverables

• Standard Operating Procedures (SOPs)
• Work Instructions
• Process Guides
• Job Aids
• Documentation supporting UAT, training, and go-live readiness

Interview Process

Two Rounds - First Round Phone Screens with Direct Manager, Second Round Onsite Panel Interview

About us:

DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.

DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.