Technical Writer

Job Description

Responsibilities

• Identifies discrete personas to target audience content as appropriate
• Uses advanced authoring tools to draft essential user documentation
• Employs advanced organization and navigation techniques in all artifacts
• Adheres to all policies applicable to document governance and security
• Elicits SME content to draft complete release artifacts
• Uses an advanced workflow to finalize user artifact publications
• Executes tasks with nominal supervision
• Drafts and submits user content for final editorial and technical review
• Executes the iterative workflow and to finalize content for publication
• Uses advanced knowledge of tools to prepare publications for delivery
• Drafts, edits, and submits local and cloud-based artifacts to reviewers
• Uses local and cloud-based authoring and publication systems
• Plans, develops, and writes operational, process, or release documents for local or cloud-based publication
• Conducts interviews with technical resources to gather data for user documentation
• Uses pre-defined templates to create process, procedure, and reference documents
• Produces artifacts that conform to the company documentation and QA standards
• Typically provides documentation support to a tribe or segment
• Creates multi-format deliverables for both internal and customer audiences
• Participates in agile ceremonies and QA activities as appropriate

Qualifications

• BS in English, Communications, Technical Writing, or equivalent job experience required
• 2+ years of experience writing, editing, and planning software documentation
• Superb written communication and outstanding grammar skills
• You are able to conform to writing style, content, and formatting using proprietary style guides
• You understand and adhere to current documentation usability concepts