Technical Writer (Software Documentation)

Job Summary

We are seeking a Technical Writer with experience in creating, editing, and managing software documentation. The role involves developing user documentation, collaborating with SMEs, and publishing high-quality artifacts while adhering to documentation standards and governance policies in an agile environment.

Required Skills & Qualifications

• BS in English, Communications, Technical Writing, or equivalent experience
• 2+ years of experience writing, editing, and planning software documentation
• Experience with Siebel CRM Technical System Administration (Windows and Unix)
• Strong technical writing, content review, and publication skills
• Excellent written communication and grammar skills
• Ability to follow style guides, formatting standards, and documentation usability concepts

Key Responsibilities

• Identify target personas and develop audience-specific documentation
• Use advanced authoring tools to draft user documentation
• Apply structured organization and navigation techniques in documentation
• Adhere to document governance and security policies
• Gather content from SMEs to create release documentation
• Execute workflows to finalize and publish documentation artifacts
• Draft, review, and submit documentation for editorial and technical approval
• Prepare and publish content using local and cloud-based systems
• Develop operational, process, and release documentation
• Conduct interviews with technical resources to gather data
• Use templates to create process and reference documents
• Ensure documentation meets QA and company standards
• Provide documentation support to teams or business segments
• Create deliverables for internal and customer audiences
• Participate in Agile ceremonies and QA activities

Nice to Have

• Cloud certification preferred.