Technical Writer, Technical Publications

About

At Bombardier, we design, build and maintain the world's peak‑performing aircraft for the world's most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.

Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.

Benefits

• Insurance plans (Dental, medical, life insurance, disability, and more)
• Competitive base salary
• Retirement savings plan
• Employee Assistance Program
• Tele Health Program

Responsibilities

Supplier Management & Performance Oversight

• Manage external authoring suppliers to ensure adherence to Bombardier standards, schedules, and quality requirements.
• Review supplier deliverables, provide structured feedback, and drive corrective and preventive actions.
• Monitor supplier KPIs (quality, throughput, on‑time delivery) and support performance reviews.
• Support supplier onboarding, training, and alignment with Bombardier processes and expectations.

Quality Assurance & Compliance

• Perform detailed quality checks of technical publications to ensure compliance with S1000D, ATA, and Bombardier style and formatting standards.
• Validate integration of engineering data, configuration accuracy, and technical correctness.
• Lead root‑cause analysis for publication defects and implement corrective and preventive measures.
• Ensure customer and operator requests are analyzed and addressed with clear, timely responses.

Publication Planning & Delivery Management

• Develop, maintain, and communicate publication schedules, identifying risks and implementing mitigation plans.
• Coordinate with engineering, planners, customer support, and suppliers to ensure timely data availability and issue resolution.
• Track and report KPIs related to quality, throughput, and on‑time delivery.
• Ensure publication packages are delivered to customers according to committed timelines and acceptance criteria.

Process, Standards & Continuous Improvements

• Contribute to the development and refinement of authoring standards, templates, workflows, and digital publication strategies.
• Identify and implement process and product improvements aligned with the Technical Publications strategic plan.
• Support initiatives related to structured authoring, content management systems, and digital delivery formats.

Requirements

• College diploma (DEC) in aerospace, engineering technology, or a related field, or a minimum of three years of experience in Technical Publications.
• Thorough understanding of the processes, standards, and quality assurance practices related to Technical Publications.
• Ability to interpret engineering drawings, change requests, and maintenance data.
• Strong communication skills (written and spoken) in English; French is a strong asset.
• Experience managing or coordinating external authoring suppliers.
• Knowledge of S1000D, ATA, XML/SGML authoring environments, and content‑management systems.
• Background in aircraft maintenance, MRO operations, or aerospace engineering.
• Familiarity with Bombardier Customer Services and Support processes.
• Excellent proficiency in Microsoft Office applications (Word, Excel, PowerPoint).

Job Details

• Title: Technical Writer, Technical Publications
• Primary Location: Administrative Centre (CA)
• Organization: Aerospace Canada
• Shift: Day
• Employee Status: Regular
• Requisition: 12497