Business Analyst/Technical Writer

About

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Software People, Inc., is seeking the following. Apply via Dice today!

Phone/Skype Hire. Onsite from day 1. Only State of SC residents

Location: Columbia, SC / Hybrid

Duration: 12 - 24+ months (High Possibility of Further Extensions)

Why is this position open: Seeking Business Analyst/Technical Writing resources to support secure deployment and management of the State-Wide Information Technology Shared Services initiatives and projects.

Responsibilities

• Status reporting of operational support tasks and related work efforts.
• Identifying metrics and key performance indicators (KPIs) of processes and their output.
• Create, manage and maintain policy, plan, process, procedure and other program documents such as process flows, standard operating procedures, desk manuals and procedural guidelines.
• Review, edit, and maintain documentation consistency and accuracy for documentation submitted by both staff and vendors
• Monitor and Support deadlines, milestones and activities
• Apply change, risk and resource management
• Document all meetings attended, directives, and significant phone conversations.
• Develop and deliver professional technical Program updates to DIS leadership and supporting staff.
• Communicates with IT leadership, business leadership and IT Business Consultants to communicate program strategy, direction and changes.
• Responsible for tracking key project milestones and recommending adjustments to Project Managers

Skills Needed

• 5+ years of experience in Technical Writing
• Ability to create effective and clear process flows/similar diagrams in PowerPoint or Visio
• Simultaneously manage multiple reporting requirements.
• Schedule management and planning skills.
• Experience supporting regulatory compliance projects.
• Experience with technical SOP documentation and graphic creation in Visio
• Must possess extensive knowledge and expertise in the use of Microsoft office tools.
• Excellent technical writing skills; Technical writing experience
• ability to create effective and clear process flows and similar diagrams in PowerPoint or visio

Education

Bachelor's degree or an associate degree with 2 years of experience