Technical Writer / Business Analyst (IT Documentation)

Summary

Seeking a Technical Writer with strong Business Analyst experience to support IT documentation, requirements gathering, and stakeholder communication. This role focuses on translating complex technical and business concepts into clear, high-quality documentation while supporting cross-functional teams in a structured project environment.

Key Responsibilities

• Develop, maintain, and manage IT and project documentation (manuals, guides, system docs)
• Translate complex technical information into clear, user-friendly content
• Gather and document business and system requirements (user stories, As-Is/To-Be)
• Conduct interviews with SMEs and stakeholders to collect and validate information
• Review and edit technical artifacts (design docs, system overviews, specifications)
• Support business process modeling, analysis, and improvement initiatives
• Ensure documentation aligns with PMO standards and regulatory requirements
• Facilitate meetings, prepare reports, and provide executive-level briefings
• Collaborate with developers, QA, architects, and business teams

Required Skills & Experience

• 3+ years of technical or business writing experience
• 5+ years as IT Business Analyst or similar role
• Strong experience with requirements gathering and documentation
• Knowledge of Agile and Waterfall methodologies
• Experience with business process mapping and re-engineering
• Ability to write user stories and system requirements
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Visio)
• Strong communication, editing, and organizational skills
• Experience working with cross-functional teams and stakeholders

Preferred Skills

• Experience with tools like JIRA, MS Project, Power BI, Tableau
• Knowledge of SQL, data analysis tools, or reporting platforms
• Familiarity with SDLC (Agile/Scrum/Waterfall)
• Experience in government or regulated environments
• Certifications (CBAP, PMI-PBA)

Education

Bachelor’s degree in Computer Science, Information Systems, Technical Writing, Business, or related field (or equivalent experience)