Technical Writing Intern Job at EnergyHub in Oregon State

About

You will work as a full member of the technical writing team, not as a sideline contributor. You will own real projects, produce content that ships, and leave behind work that genuinely improves the team's capabilities.

Responsibilities

AI-Powered Documentation Assistant (Core Project)

• Audit existing documentation to build a training corpus of high-quality examples.
• Develop prompt templates and workflows for different document types (release notes, feature guides, FAQs, troubleshooting articles).
• Build a style guide reference system so the AI agent applies EnergyHub's tone of voice consistently.
• Create a review and feedback loop for improving agent outputs over time.
• Test the agent against real documentation requests and measure quality and time savings.
• Document the agent's capabilities, limitations, and best use cases for the team.

Process Documentation Overhaul

• Map the full documentation lifecycle from request intake through publication.
• Create or update templates for common document types.
• Document the ClickHelp publishing workflow and platform-specific conventions.
• Write guidelines for working with subject matter experts and gathering technical information.
• Establish quality checklists and review criteria.
• Build a new writer onboarding guide that synthesizes everything.

Minor Change Request Management

• Own routine documentation updates: terminology changes, screenshot refreshes, broken link fixes, and formatting corrections.
• Apply a careful eye for small details that are easy to overlook but matter to readers.

Capstone Launch Project

• Take primary responsibility for documentation on one product launch, with mentorship from the senior technical writer.
• Attend planning meetings, gather requirements, draft all required content, coordinate with product and engineering for accuracy, and publish.
• Conduct a retrospective on what worked and what you'd improve.

Requirements

• Current enrollment in (or immediate graduate of) an undergraduate or graduate program in technical writing, communications, English, information science, or a related field
• Strong writing skills—clear, concise, and audience-aware
• Attention to detail that borders on the compulsive; you notice the misplaced comma, the inconsistent heading, the screenshot that's one version out of date
• Genuine curiosity about technology and an ability to learn new tools and concepts quickly
• Comfort working with structured content and documentation tools
• An interest in AI-assisted writing workflows and a willingness to explore how large language models can support documentation work (while simultaneously recognizing that AI is not the end-all, be-all!)
• Warmth and enthusiasm for your collaborators, colleagues, and cohort, with an urge to help them succeed and pay their generosity forward to others

Benefits

• Collaborate with outstanding people: Our employees work hard, do great work, and enjoy collaborating and learning from each other.
• Gain well rounded experience: EnergyHub offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Work with the latest technologies: You'll gain exposure to a broad spectrum of IoT, SaaS and machine learning obstacles, including distributed fault-tolerance, device control optimization, and process modeling to support scalable interaction with disparate downstream APIs.
• Be part of something important: Help create the future of how energy is produced and consumed. Make a positive impact on our climate.