Technical/Application Support Engineer

About DIAPASON

A united team, a unique ambition!

Founded in 1990 under the name MCC Soft, the Diapason group supports the digitization of financial processes and business growth.

Our mission: Bring cash management up to speed within a 100% digital platform!

To support our growth, we are looking for treasury management tenors to build the future of treasury software together. Joining Diapason means:

• Participate in a unique growth experience: created in 2010 from a blank sheet of paper and visionary reflections, 100% made in France, Diapason now equips more than 35% of CAC 40 companies. Our solutions are used daily by several thousand treasurers on the five continents.
• Invest daily in innovative projects and technologies: our driving force is curiosity and inventiveness, in the technological fields (but not only!). If playing a major role in the growth of a Fintech drives you, then Diapason is the place to be.
• Reaching excellence in customer service: At Diapason, approximation is not in our DNA! Our products will withstand time, bullet proof and bug proof. Our obsession is to provide quality service and an innovative experience to our customers.
• Investing in a close-knit team in which each person counts and can progress: We are convinced that there are values only in people. The low turnover of our workforce is the best proof of this.
• Get involved in a growing company: With the support of our new investor Seven2, Diapason intends to develop in new markets beyond borders. At Diapason, development opportunities are very real.

The benefits of joining Diapason:

• Controlled integration process to facilitate the arrival of new employees
• Hybrid telework policy (2 days face-to-face and 3 days telework)
• Central location in Paris (11) in a lively district or in Bordeaux (near to the train station)
• Attractive Package
• and much more!

The job

As a Technical/Application Support Engineer, at the interface between the functional support and infrastructure teams, you will be in charge of:

• The technical deployment of the Diapason product on internal or customer platforms in compliance with the technical & security requirements that are the norm today
• The correct adequacy of the entire software stack implemented (Diapason/Operating system/Network, etc.) with customer needs
• Assistance in the analysis of technical or infrastructure incidents that may possibly alter the quality of our hosting platform
• The reproduction of any incidents reported by customers via our service platform, their qualification and exchanges with the teams in charge of their resolutions (consultants, IT development, infrastructure)
• Communication with the customer at all stages of incident follow-up, including control of the solution implemented

Moreover,

• In contact with the Infrastructure teams, you will also participate in the continuous improvement of our internal Infrastructure as Code tools, and if you feel like it, you can also participate
• Depending on your abilities and/or wishes, you can also participate in maintenance missions in operational condition or evolutionary maintenance.

The candidate

About you

• Graduated with a master’s degree in management information technology (Miage, etc.) or a first experience with a financial software publisher in a similar position allowing you to be comfortable with both the technical aspects and the the purpose of a cash management tool
• Very good knowledge of technical vocabulary in order to be able to exchange with our teams of developers
• Curious, autonomous and likes to solve complex problems by finding the simplest possible solutions
• Team player and data driven are a must
• Very good communication both oral and written
• Fluent in French and English (level C2/C1)