Technician

About

A world class-class consulting engineering firm with a resource base across the country dedicated to the sustainable development of Africa is looking for a Technician to join their team in Parow, WC.

The technician will provide first-line and high-level desktop support, maintain system reliability, and assist with network and server administration under the guidance of the IT Manager. The role focuses on ensuring end-user productivity, data protection, and efficient IT operations.

Responsibilities

• Provide first-line and high-level support for desktop hardware, software, and peripherals.
• Maintain a comprehensive data backup system and ensure effective data loss control.
• Manage and support Microsoft Active Directory for user and computer accounts.
• Assist with LAN and Wi-Fi network support to minimise downtime.
• Perform desktop and laptop imaging, software installations, and patch management.
• Ensure all systems are protected against viruses and that antivirus definitions are up to date.
• Support end-user applications including Microsoft Office Suite and AutoCAD (basic level).
• Maintain accurate hardware and software inventory records.
• Respond to IT support tickets in a timely and professional manner.
• Assist with email client support (Exchange environment).
• Keep abreast of technology changes and propose improvements to the IT Manager.
• Ensure systematic storage and retrieval of data, including archived work.

Requirements

• National Diploma / NQF Level 5–6 in IT, Information Systems, or Computer Networking
• A+ / N+
• Microsoft Certified: Modern Desktop Administrator Associate
• ITIL Foundation
• IT focused Technical Certificate (e.g., A+, N+, MCP) with demonstrable practical experience
• 2 – 3 years’ experience in a role as Desktop Support Specialist or IT Support Specialist

Technical Knowledge

• Microsoft Windows Server (2008/2012/2016) – basic administration
• Microsoft Active Directory – user and group management
• Microsoft Office Suite support (Word, Excel, Outlook)
• Desktop hardware troubleshooting and repair
• Basic network infrastructure (TCP/IP, Wi-Fi, cabling)
• Antivirus and backup software management
• Exchange email client support (Outlook)
• AutoCad support (advantageous but not essential)