Telco Data Analyst

Role Summary

We are looking for a Telecom Functional SME with Data background and strong expertise in Amedocs, OSS and BSS systems to drive business requirements, solution design, and delivery across key telco processes such as Lead-to-Order, Order-to-Activate, and Order-to-Cash.

Key Responsibilities

• Lead requirements gathering and translate business needs into functional specifications.
• Design E2E workflows across Product Catalog, CPQ, Order Management, Provisioning, Charging/Rating, Billing, and Service Assurance.
• Data Background to perform analysis with strong SQL knowledge
• Collaborate with architecture, development, QA, and business teams for solution delivery.
• Define user stories, acceptance criteria, and support UAT/E2E testing.
• Ensure alignment with TM Forum (eTOM, SID, Open APIs) standards.
• Support integration across OSS/BSS platforms and external systems.
• Drive process improvements, reduce order fallouts, and enhance customer experience.

Required Skills

• 7+ years Telecom OSS/BSS functional experience.
• Strong knowledge in at least 2 3 domains: CPQ, Order Management, Charging, Billing, Inventory, Assurance, Provisioning.
• Hands-on with TMF Open APIs, requirements documentation, and process design (BPMN/UML).
• Experience with Agile/SAFe, Jira/ADO, and cross-functional delivery.
• Excellent communication and stakeholder management.

Preferred

• Exposure to systems like Amdocs, Netcracker, Ericsson, Nokia, MATRIXX, SAP BRIM, Salesforce, Zuora.
• Understanding of 5G, NFV/SDN, and event-driven integrations (Kafka).

Education

• Bachelor s in Engineering, Information Systems, Telecommunications, or equivalent