Tier 1-2 IT Support Analyst, MSP Experience Required, Denver, CO

About Us

We are seeking a qualified Tier 1-2 IT Support Analyst professional with 2-4 years of Helpdesk Technician experience. You will be interacting with clients to solve their IT problems and issues and work with a team of energetic people. This client’s remote work, conducted from the business office, requires communication with clients, so excellent communication skills are required. Previous experience in a similar client relationship is needed. Our clients will depend on your “cool and calm” demeanor, mixed with a wide range of knowledge in all aspects of technology, and this is a critical requirement. This position will be mostly Remote, with onsite client work once a week.

Responsibilities

• Support clients with technical issues involving Microsoft’s core business applications, Cloud offerings, and virtual environments.
• Remote troubleshooting workstations, networks, and servers.
• Manage and support disaster recovery and business continuity solutions.
• Technical support of networking equipment: WAN and LAN connectivity, routers, firewalls, and security.
• Remote access solution implementation and support: VPN, Terminal Services, and Citrix.
• Maintain and documentation for hardware, applications, and SOPs.
• Communication with clients to keep them informed of incident progress or notification of impending changes or agreed outages.
• Enjoy working in a team environment and communicate effectively.

Qualifications

• Associates/Bachelor’s Degree in IT or related field.
• 2-4 years of Remote Support experience.
• MSP (Managed Services Provider) experience is required.
• Knowledge of the full stack of Microsoft desktop and server applications.
• Need experience with Office 365 and Active Directory.
• Experience with Mac devices.
• Knowledge of applications like AEC field such as AutoCAD and Revit.
• Technical Awareness: able to match resources to technical issues.
• Diagnosis skills of technical issues.
• Excellent interpersonal skills, enjoy working with people, excellent telephone skills, active listener and customer care.
• Managed Services Provider (MSP) experience is a plus.
• DNS or DHCP experience is a plus.
• Server experience is a plus.
• IT Certifications: Microsoft MCP or CompTIA A+ are a plus.

Benefits

• Medical insurance
• Retirement plan
• PTO

Salary

Salary: 80K+ DOE.

Keywords

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