Job Introduction

Frequentis USA Inc. is dedicated to creating a safer world. With over 75 years of experience, Frequentis understands controllers in safety critical situations encounter new challenges daily. Our mission is to develop and market highly reliable, optimized, custom-tailored, and user centric communication and information systems for mission critical solutions. As an industry leader in voice communication data information systems, we create a safer world through integration, digitalization, and automation while maintaining world class safety standards. We proudly serve many U.S. government agencies including the FAA, DoD, and NASA. Safety as our number one priority pushes us to constantly learn about the ever-changing needs in safety critical environments to deliver innovative solutions.

Key Tasks

• Provide advanced technical support and troubleshooting for software and hardware components, including software installation and configuration, network configuration, and telecommunications hardware integration.
• Understand and apply IT system solutions for networking, computing, and our proprietary communications equipment, including conceptual, functional, and physical views.
• Understand and follow test procedures to verify system functionality and perform system debugging on the phone with customers.
• Conduct failure location and analysis and assist in mitigation and escalation when needed.
• Create and review technical documentation supporting production builds (e.g., rack layouts, cable plans, system layouts, system configuration, bill of materials, build plans/instructions).
• Collaborate with internal teams (e.g., program management, hardware & software development, solution architects, test engineering, field engineering, production) for total project success.
• Support the system sustainment team to troubleshoot and solve software and hardware issues.
• Participate in on-site installations, integration, testing, and maintenance activities.
• Ensure adherence to industry standards, regulations, and best practices.
• Participate in remote system monitoring, maintenance, and tier 2 on-call support.

Key Qualifications

• BS in Information Technology, Information Systems, Electrical Engineering/Computer Science, Mechanical Engineering, or equivalent experience with IT systems and engineering.
• 3-9 years’ experience in a tier 2 support role integrating, deploying, and supporting integrated hardware and software solutions in the area of networking and communications.
• Demonstrates the ability to implement and apply best-practice second level support concepts.
• Excellent problem-solving, analytical, and technical troubleshooting skills.
• Highly organized with strong written and verbal communication skills.

Operating Systems (RHEL, Windows)

• Must be willing to travel up to 20% depending on project requirements.
• Customer sites for system installations, testing, on-site troubleshooting as required.
• Internationally to receive equipment or technology training at company headquarters in Vienna, Austria, whenever applicable and possible.
• Fingerprinting and job-related background check will be required.
• Must be authorized to work in the United States and obtain clearances to work on Government sites.

Our Values

Frequentis USA is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Around 2,100 employees are committed to creating a safer world with their innovative strength and technology orientation. Our culture is based on a working environment characterized by fairness and trust, mutual respect and appreciation. As an international company, we value this diversity and recruit regardless of age, gender, origin, ethnicity, sexual orientation or religion. We value fair and good working conditions, an optimum work-life-balance and offer all our employees equal development opportunities. In doing so, we focus on long-term working relationships in order to keep the valuable know-how of our employees stable.

Benefits

Benefits: We are committed to supporting our mission through the following employee benefits:

• Medical, Dental, and Vision Insurance
• Health Savings Accounts
• Competitive 401(k) Plan with company match and immediate vesting
• Employee Life Insurance & AD&D
• Company-paid Short-Term and Long-Term Disability Insurance
• Employee Assistance Program
• Generous holidays, including a full week off from December 25 to January 1
• PTO that scales with tenure and sick leave
• Company-sponsored team-building activities to boost morale and productivity.

TRUST-BASED

MODERN MENTORING TRAININGS

WORKING HOURS

IT-EQUIPMENT PROGRAM