Trainee Customer Success Manager:in (m/w/d)

About

We are looking for you as a Trainee Customer Success Manager:in if you want to grow with us, are eager for further development, and want to support our customers step-by-step in fully exploiting the potential of our software solutions.

This trainee position is aimed at career starters and career changers who see their professional future in Customer Success.

Your workplace is in the beautiful Bismarckviertel in Augsburg – with up to 60% remote share if desired.

Your workday at PEIQ

Training & Development

• Structured 12-month trainee program with clear learning objectives
• Intensive mentoring by your supervisor and experienced Customer Success Managers
• Individual onboarding and learning stations with training videos, exercises, and supervised work in 2nd-level support
• Gradual build-up of your area of responsibility – from initial tasks to your own customer projects

Customer Support

• Getting to know customer support
• Support in building long-term customer relationships
• Identifying challenges and developing initial solution proposals
• Support in measures to increase satisfaction and product usage

Cross-functional Collaboration

• Contributing to passing on feedback to Development, Application Engineering, and Product Management
• Support in release communication, e.g., newsletters and knowledge base

Analysis & Optimization

• Introduction to customer data analysis
• Initial derivation of recommendations for action

General Information

Want to know more about our exciting products? You can find the documentation for our software solutions in our Knowledge Base.

What you bring with you

Professional Qualifications

• Completed apprenticeship or degree (field of study is secondary)
• First experiences in IT, media, project management, customer support, or support are helpful, but not a prerequisite
• Interest in software products and digital processes
• Very good written and spoken German (min. C1 level)

Your Soft Skills

• Enjoy explaining complex content in an understandable way
• Empathetic and service-oriented communication
• Structured, solution-oriented way of working
• Curiosity, willingness to learn, and openness to new approaches
• Team orientation and initiative

PEIQ offers you!

• Fixed-term trainee program with the goal of transitioning you into a permanent position as a Junior Customer Success Manager:in upon successful development
• Flexible & hybrid working: Remote option (up to 60%), regular in-office days in Augsburg/Bergkirchen, and the possibility of workation within the EU
• Sports & Health: Benefit from the EGYM Wellpass for your personal well-being
• Close mentoring by your supervisor and intensive training in all product modules (e.g., through structured product onboarding and an onboarding buddy)
• Individual further training options
• Flat hierarchies with a collegial working atmosphere and regular team events
• Exciting future-oriented software solution