Training and Performance Analyst

About the Opportunity

This is an exciting opportunity to join a collaborative and forward-thinking organization in the insurance and benefits sector, where learning and performance are at the heart of business success. As a Training and Performance Analyst, you will play a key role in shaping how employees learn, grow, and deliver value, directly impacting both customer experience and financial & operational outcomes.

Working closely with leaders, subject matter experts, and team members, you will bring a data-driven and people-first approach to training. Your work will help bridge skill gaps, elevate performance, and create engaging learning experiences that empower teams to succeed in a fast-paced, evolving environment.

What’s In it for You

You’ll be part of a team that values continuous learning, innovation, and collaboration. This is a workplace that encourages curiosity, supports professional development, and recognizes the impact of strong training programs on overall business success.

You’ll gain exposure to cross-functional teams and have the opportunity to influence how training is designed and delivered, all within a culture that values balance, inclusivity, and growth.

Your Responsibilities

Will include but may not be limited to the following;

• You’ll deliver engaging training sessions across in-person, virtual, and hybrid environments, supporting both new hires and experienced employees, while providing feedback to support continuous coaching
• In this role, you’ll develop, design, and maintain training programs and materials, including eLearning modules and video content, aligned with business objectives
• You’ll conduct needs assessments to identify skill gaps and recommend targeted learning initiatives
• You’ll evaluate training effectiveness through assessments, feedback, and continuous improvement strategies
• You’ll analyze performance metrics, including communication and adjudication quality and time to proficiency, to identify improvement opportunities
• You’ll collaborate with stakeholders and subject matter experts to ensure alignment with organizational goals
• You’ll manage training timelines and provide progress updates to business leaders
• You'll provide support on speech analysis, call studies, and other improvement techniques
• Hours of work may vary for some training sessions to accommodate business needs, and some business travel across Ontario and Quebec will be required

Skills and Qualifications

• 2+ years of experience in training, facilitation, or instructional design within virtual and hybrid environments
• Post-secondary education in Business Administration, Adult Education, or a related field
• Experience developing training programs that drive performance and operational excellence
• Proficiency with LMS platforms and tools such as Adobe Creative Cloud or Articulate RISE, along with advanced proficiency in Microsoft Office Suite
• Strong communication and presentation skills, with the ability to engage diverse audiences
• Demonstrated analytical thinking, project management, and problem-solving abilities
• Ability to collaborate effectively and adapt in a fast-paced environment
• Ability to handle sensitive information with the utmost confidentiality and consistently demonstrate a high level of integrity
• Ability to work flexible hours and travel throughout Ontario and Quebec on occasion as required

Why Partner with Altis

If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.