Training Implementation & Support Manager

About the Role

Are you passionate about leading teams, shaping client experiences, and driving successful software adoption?
We’re looking for an experienced Training Implementation & Support Manager to join our team at BEE123, a leader in transformation and compliance solutions.

Responsibilities

• Leadership & Team Development
  • Lead, coach, and develop a high‑performing training, implementation, and support team
  • Set clear goals and performance standards
  • Build a culture of accountability, collaboration, and customer focus
• System Implementation
  • Oversee end‑to‑end client implementations
  • Align with internal teams across Sales, Product, and Operations
  • Manage timelines, risks, and delivery milestones
• Training Strategy & Delivery
  • Design and execute a scalable training strategy
  • Oversee the development of training materials and content
  • Ensure engaging, effective delivery across client segments
  • Tailor programmes to meet client‑specific needs
• Customer Support & Experience
  • Lead the support function to ensure timely, high‑quality issue resolution
  • Track client feedback and satisfaction
  • Continuously improve the user experience and system adoption
• Cross‑Functional Collaboration
  • Partner with Product to share client insights, feature requests, and issues
  • Work closely with Client Success and Account Management to drive retention
• Project & Resource Management
  • Oversee planning, prioritisation, and resource allocation
  • Balance multiple initiatives in a fast‑paced environment

Requirements

• Bachelor’s degree in Business, Information Systems, Education, or similar
• 7–10 years’ experience in software training, implementation, and support
• At least 3 years in a senior leadership role
• Strong understanding of SaaS environments and client onboarding
• Experience in change management and adult learning principles
• Proven ability to lead cross‑functional teams
• Excellent communication, presentation, and stakeholder management skills
• Comfortable managing multiple priorities and driving execution

Why Join Us?

• Be part of a purpose‑driven company shaping South Africa’s compliance and transformation landscape
• Work with leading businesses and contribute to meaningful change
• Join a supportive culture that values growth, collaboration, and impact

What We Offer

• Base Salary
• Allowances
• Incentives
• Risk Benefits

Disclaimer

BEE123 is an equal opportunity employer with an imperative and obligation to achieve its own set EE targets and the legislated Employment Equity targets.