UC Solution Engineer

About

Design and implement new UC solutions based on evolving business needs

Responsibilities

• Design and implement new UC solutions based on evolving business needs
• Collaborate with internal teams and external partners to resolve systemic issues
• Analyze infrastructure utilization and recommend scalable design improvements
• Provide architectural guidance for both system and network components
• Troubleshoot and deploy voice applications including call center platforms and virtual agents

Qualifications

• Deep understanding of voice protocols and applications such as SIP, RTP, SDP, and TLS
• Strong Linux expertise, including scripting and tools like grep, awk, tcpdump, vmstat
• Extensive experience with Web Services: REST and SOAP
• Solid problem-solving and critical thinking abilities
• Working knowledge of web protocols such as HTTPS, DNS, SAML
• Familiarity with LAN/WAN technologies: Ethernet, VLANs, Routing
• Proficient in using packet analyzers for diagnostics and troubleshooting

Mandatory Skills

• SIP
• IMS
• Broadsoft
• Unified communication
• SIP/PRI Trunking

Interview Process

• Interview mode: In person/Virtual - Virtual
• Number of rounds: 2 Rounds