UI Production Support Engineer

About

Ability to think creatively and abstractly to solve complex problems.

Hands-on experience with Docker and cloud-computing platforms (e.g., AWS, Azure), with AWS Certification as a bonus.

Responsibilities

• Deep experience in managing technology environment stability and availability, ensuring high uptime and reliability.
• Strong knowledge of ITIL practices for incident management, change management, and service delivery.
• Proficiency in system support principles, focusing on process automation, monitoring, and continuous improvement.
• Hands-on experience with Agile software development methodologies, including delivery projects and implementations.
• Expertise in search and analytics engines like Splunk and Datalog for log analysis and insights.
• Skills in workflow design, data analysis, and requirements identification/specification to optimize processes.
• Knowledge of cloud-based technologies.

Qualifications

• Competence in programming languages such as JavaScript, NodeJS, or Java for development and integration.
• Experience with production support systems like ServiceNow, automated deployment pipelines, and Jenkins.

Benefits

• Medical insurance
• Prescription insurance
• Dental insurance
• Vision insurance
• AD&D insurance
• Life insurance
• Short-term disability insurance
• 401K plan