UI/UX Designer

Remote Work-at-Home

Full-Time

Overview

MCI is a fast‑growing tech‑enabled business services company that delivers CX, BPO, and XaaS cloud technology solutions. We’re building a next‑generation labor marketplace platform and need a UI/UX Designer to shape the entire experience from first click to long‑term engagement.

Key Responsibilities • Lead UI/UX design for the labor marketplace across web and mobile. • Map user journeys for candidates, employers, recruiters, and workforce managers. • Create wireframes, prototypes, and high‑fidelity designs using industry‑standard tools (Figma preferred). • Build a cohesive design system that supports speed, scalability, accessibility, and brand consistency. • Collaborate with product managers and engineers on feature definition, workflow design, and sprint planning. • Conduct user research and usability testing to validate concepts and streamline hiring flows. • Use data‑driven insights to optimize conversion funnels, reduce friction, and lift engagement. • Design dashboards, onboarding flows, scheduling tools, messaging interfaces, and profile pages tailored to employer and worker personas. • Support continuous improvement of talent‑acquisition features such as job posting, search, matching, scoring, and identity verification. • Resolve complex workforce challenges (availability, pay rates, compliance, onboarding, hiring velocity) through elegant UX solutions.

Qualifications • Bachelor’s degree or diploma in Computer Science, Human‑Interaction, Design, or related field (or equivalent experience). • 3‑5+ years of UI/UX design experience, ideally with marketplaces, HR‑tech, gig‑economy platforms, ATS/CRM systems, or workforce products. • Strong portfolio showcasing end‑to‑end product design, especially conversion‑driven flows. • Expertise in Figma, prototyping tools, and design systems. • Ability to translate ambiguous problems into clear, human‑centered solutions. • Comfortable working with product metrics (drop‑off points, CTA conversion, time‑to‑complete, etc.). • Comprehensive understanding of accessibility standards and responsive design.

Skills & Attributes • Experience designing labor or talent marketplaces, staffing platforms, gig or shift‑based workforce apps, or B2B SaaS. • Knowledge of HRIS, ATS, CRM, onboarding, identity verification, or scheduling systems. • Familiarity with front‑end implementation constraints (React, component libraries, etc.). • Motion/interaction design skills. • Passion for human‑centered design and solving real‑world workforce challenges. • Strong collaboration mindset across product, engineering, and operations. • Analytical thinker who leverages data to drive design decisions. • Creative problem‑solver simplifying complexity into intuitive experiences. • Detail‑oriented while balancing speed and scalability in design execution.

Location Requirements • Must be authorized to work in the country where the job is based. • Remote work‑at‑home is available. The position is in Gauteng, South Africa.

Background & Security • Willing to submit up to a Level II background and/or security investigation with a fingerprint. • Willing to submit to drug screening (does not apply in Canada).

Benefits & Compensation • Annual leave and paid time off. • Health benefits after probation: medical insurance, general practitioner access, chronic medication, basic dental and optical care, emergency services. • Career growth with internal promotions and clear advancement pathways. • Paid training to develop skills while earning a salary. • Positive work environment with a team‑oriented culture, casual dress code, and strong support.

EEO Statement

At MCI we embrace diversity and maintain a work environment free from discrimination. All employees and applicants are judged solely on merit and qualifications. MCI does not discriminate on any basis protected by law, including but not limited to age, ancestr