User Experience Designer/Strategist

About Cyquent

Cyquent is a CMMI & ISO Certified Technology Enabler providing end-to-end IT solutions and services to organizations in both the public and private sectors since 2001. We are known for delivering high-quality, scalable solutions across complex enterprise environments.

Why Join Cyquent?

This is an opportunity to work alongside a high-performing technology team supporting a wide range of enterprise and public sector clients. You'll gain hands-on experience working on impactful projects in a collaborative and fast-paced environment.

We offer:

• Competitive salary and 401(k)
• Comprehensive health benefits (medical, dental, and vision) starting on Day 1
• Paid time off annually, plus state holidays
• Support for professional growth, including certification assistance and continued learning opportunities

Key Responsibilities

• Lead human-centered design initiatives across eligibility, enrollment, and renewal lifecycle
• Analyze current user journeys and design improved service experiences
• Conduct qualitative research with beneficiaries and frontline staff to identify pain points
• Translate insights into journey maps, service blueprints, prototypes, and design recommendations
• Ensure usability, accessibility (Section 508 & WCAG), inclusion, and equity across all solutions
• Contribute to and apply design system standards for consistent user experience
• Facilitate collaboration across program teams, IT, leadership, and stakeholders
• Present findings and recommendations to leadership in clear, actionable formats
• Ensure compliance with federal/state policies while improving user and staff experiences
• Support adoption of HCD practices through training, mentorship, and documentation
• Collaborate with technical teams to translate design into requirements and user stories
• Follow all security, change management, and PMO processes

Note: Flexibility required for overtime, including weekends and holidays

Minimum Qualifications

• 7+ years of experience in Human-Centered Design, UX, Service Design, or similar roles
• 3+ years working in complex or regulated environments (e.g., government, healthcare, financial services)
• Strong experience designing digital/technology solutions using HCD principles
• Proven ability to collaborate across policy, operations, and technical teams
• Expertise in qualitative research (user interviews, usability testing, insight synthesis)
• Experience with service design methods (journey mapping, blueprinting, prototyping)
• Knowledge of accessibility standards (Section 508, WCAG) and inclusive design
• Strong communication skills with ability to present to diverse audiences
• Ability to work in complex, multi-stakeholder, regulated environments

Preferred Qualifications

• Knowledge of government benefit programs (e.g., Medicaid, CHIP, SNAP, TANF)
• Experience with public sector or similar organizations
• Familiarity with federal/state compliance and policy frameworks
• Experience with agile delivery or modernization projects
• Background in enterprise design systems
• Experience with AI-driven or self-service solutions in regulated environments
• Exposure to content design, plain language, and accessibility initiatives
• Experience mentoring teams in HCD practices
• Relevant certifications (e.g., UX, usability, design thinking)