User Researcher

About Us

We are especially enthusiastic about candidates who want to learn, grow, and embody new ways of working. If you embrace growth mindset, have a record of accomplishment of delivering results, and you light up collaborating with other researchers, designers, product managers and engineers this is an awesome team to join.

Responsibilities

• Work in an agile environment with cross-discipline stakeholders to understand and prioritize research requests.
• Pull from a broad portfolio of research techniques from generative to evaluative to inform product and design decisions throughout the product cycle.
• Deliver timely and actionable research findings to key stakeholders and communicate those findings in clear and compelling ways.
• Collaborate with cross-functional teams to ensure that the research insights are incorporated into the product.

Skills

• Experience with a broad range of research methodologies such as interviews, usability studies, surveys, A/B testing, diary studies, and competitive analysis.
• Proficiency in both qualitative and quantitative research methodologies is essential, with the ability to synthesize and analyze data from a variety of sources to inform decision-making.
• Experience with user research tools such as UserTesting, dscout, and Qualtrics.
• Proven experience designing and conducting user research end-to-end for technology products.
• Proven capacity to turn research findings into actionable recommendations for engineering and business stakeholders.
• Verbal and written communication skills, interpersonal skills, and customer empathy.
• Excellent project management skills.
• Ability to work independently.

Qualifications

• A bachelor’s degree in human-computer interaction, experimental/social/cognitive psychology, behavioral science, human factors or a related field is preferred.
• Min 4+ years of industry experience in conducting qualitative research for consumer products.

Top 3 Hard Skills Required + Years of Experience

1. Qualitative Research (2–4 years): Conducting interviews, focus groups, diary studies, and other qualitative methods.
2. Quantitative Research (2–4 years): Running surveys and handling large datasets; advanced statistics not required.
3. Tool Proficiency (2–4 years): Familiarity with user testing platforms, Qualtrics, Figma, and Figjam.

Salary Range

The salary for this position is between CAD $150000 - $163000 annually. Factors that may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.