User Experience Specialist

About

Leads the strategic design and execution of comprehensive user research programs to improve IRS taxpayer-facing digital services and applications.

Key Responsibilities

• Develop and execute research plans for usability testing, taxpayer interviews, and longitudinal user studies.
• Synthesize findings into actionable insights and recommendations for IRS development teams.
• Establish and maintain research methodologies that comply with accessibility (Section 508) and privacy standards.
• Oversee research quality assurance and insight validation processes.
• Mentor junior researchers and moderators.

Minimum Qualifications

• Bachelor’s or Master’s degree in Human Factors, Psychology, HCI, or related field.
• 7+ years of UX research experience, with at least 4 years leading research programs.
• Extensive portfolio of moderated usability testing and interview projects.
• Experience with sensitive or government audiences preferred.
• Proficiency in research platforms (UserTesting, Qualtrics, Dovetail, etc.).