User Experience (UX) Design Contractor

About

Our client is seeking a highly skilled User Experience (UX) Design Contractor to support the modernization of internal tools used by Member Service Representatives. This work supports the transition away from a legacy system that is reaching end of life, replacing it with modern, scalable, and user-centered solutions.

This role will partner closely with User Experience, Product Management, and Engineering teams to design efficient, intuitive tools that improve employee workflows and enhance the overall service experience for members. The contractor will work with teams leveraging Microsoft Dynamics and deliver high-quality, development-ready design solutions aligned with enterprise standards.

Key Responsibilities

• Design modern, intuitive user experiences for internal tools used by Member Service Representatives
• Translate legacy system functionality into streamlined, user-centered workflows and interfaces
• Create high-fidelity user experience and user interface designs ready for development handoff
• Apply and contribute to the enterprise design system to ensure consistency, accessibility, and scalability
• Collaborate with Product Owners, Business Analysts, and Engineering teams (including Microsoft Dynamics developers) to define and refine requirements
• Participate in intake, refinement, and planning activities to ensure designs are complete and ready for development
• Identify gaps, inefficiencies, and risks in legacy workflows and propose improved design solutions
• Support usability validation and iterate based on user and stakeholder feedback
• Ensure alignment with compliance, accessibility, and enterprise design standards

Required Qualifications

• 5+ years of experience in User Experience (UX) design, User Interface (UI) design, or product design
• Strong portfolio demonstrating end-to-end UX design across complex or enterprise applications
• Experience working with and contributing to design systems (Figma preferred)
• Proven ability to deliver development-ready designs with clear interaction specifications
• Experience collaborating directly with engineering teams in Agile environments

Preferred Qualifications

• Experience designing internal tools or employee-facing platforms (e.g., call center, operations, or service tools)
• Experience working with Microsoft Dynamics (Dynamics 365 or similar enterprise platforms)
• Experience modernizing or replacing legacy systems
• Understanding of accessibility standards, including Web Content Accessibility Guidelines (WCAG)
• Experience in financial services or other regulated industries

Tools & Technologies

• Figma (design, prototyping, and design system usage)
• Microsoft Dynamics (preferred experience)
• Agile delivery tools (such as Azure DevOps or Jira)
• Collaboration tools (Microsoft Teams and Microsoft 365 suite)

Success Measures

• Delivery of high-quality, development-ready designs that reduce ambiguity for engineering
• Improved usability and efficiency for Member Service Representative workflows
• Consistent application of design system standards
• Strong collaboration across User Experience, Product, and Engineering teams

Engagement Details

• Contract role supporting internal tool modernization efforts
• Embedded within a centralized User Experience team
• High collaboration with cross-functional Digital and Engineering partners

CC Pace is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other protected characteristic under federal, state, or local laws.

CC Pace are committed to employing only candidates who are legally authorized to work in the United States. For us to comply with the Immigration Reform and Control Act of 1986, all new employees, as a condition of employment, must complete the Employment Eligibility Verification Form I-9 and provide documentation that establishes identity and authorization to work. E-Verify will be used for employment verification as part of your onboarding process.

CC Pace values integrity throughout our hiring process. As part of our standard verification procedures, candidates will be asked to provide documentation confirming employment history, education, and work authorization.