UX Designer – Global Design System (MetLife)

Job Title: UX Designer – Global Design System (MetLife)

Location : Malvern, PA

JD :

Role Name - Copilot COE Change Management

ROLE_DESCRIPTION -

Required Skills and Qualifications

• 7 years’ experience as a Copilot COE Change Management Roles & Responsibilities • Own and maintain the Copilot CoE knowledge base, including policies, FAQs, best practices, and adoption guidance • Design, schedule, and facilitate Copilot training programs, Lunch & Learn sessions, and enablement forums • Act as the central point for Copilot change management, including release readiness, impact assessment, and adoption support • Stay current on Microsoft Copilot roadmap updates, features, and deprecations, translating them into business relevant guidance • Communicate Copilot updates, changes, and best practices clearly and consistently across the organization • Partner with Risk, Compliance, Legal, Privacy, and InfoSec teams to ensure Copilot compliance with BFSI regulatory and internal standards • Support and enforce Copilot governance frameworks, including acceptable use, data handling, and monitoring controls • Build and sustain a Copilot user community to drive engagement, best practice sharing, and continuous learning • Develop role based enablement content tailored to end users, power users, managers, and technical teams • Track adoption trends, training effectiveness, and change impacts, providing insights to CoE leadership • Support responsible AI use by embedding compliance, risk awareness, and governance into enablement efforts • Continuously identify opportunities to improve Copilot adoption, education, and organizational readiness • Familiar with M365/D365 family application administration

Skills: Microsoft Dynamics 365 Commerce~Change Management

Experience Required: 8-10

Anyone interested, share your resume to chandu at galaxyitech dot com.