User Experience (UX) Designer (Contractor) – Customer Experience Initiatives

Role Summary

Seeking experienced UX Designers (contract) to support specific customer experience initiatives. This role focuses on designing complex, task based and business oriented experiences for both customers and internal users.

The work is execution focused and delivery oriented. Designers will partner with a collaborative team of Journey Owners, Product, Technology, and Business stakeholders to translate funded initiatives into implementation ready UX solutions. This is a fast-paced engagement with multiple initiatives moving forward at once. The role requires comfort balancing more than one project at a time and working within ambitious timelines. This role is not focused on marketing websites, campaign pages, or visual branding work.

Key Responsibilities

• Design complex, multi step user flows and workflows that support real business tasks
• Translate approved opportunities into clear UX solutions
• Create user flows, wireframes, prototypes, and high fidelity designs
• Apply existing design systems, standardized components, and established design patterns
• Ensure UX solutions align to usability, consistency, accessibility, and scalability standards
• Collaborate with cross-functional teams to ensure designs are feasible and implementation ready
• Produce clear design documentation and specifications to support development handoff
• Participate in design reviews and iterate based on stakeholder and delivery feedback
• Design within enterprise constraints such as policy rules, process dependencies, data, and system limitations

Required Qualifications

• 5+ years of experience as a UX Designer working on digital products, platforms, or applications is required.
• A Portfolio is required.
• Demonstrated experience designing complex, task based or workflow driven experiences
• Strong collaboration and communication skills in cross functional, enterprise environments
• Experience designing for customers and business users
• Strong experience using existing design systems and incorporating standardized UI components and patterns
• Ability to balance consistency with usability when working within established frameworks
• Proficiency with Figma is required.

Nice to Have Qualifications:

• Experience working with customer journey maps or service design artifacts
• Experience in regulated, operational, or enterprise scale environments
• Familiarity with work tied to phased delivery
• Experience supporting internal tools or operational systems