UX Product Manager

About

At BIG BLUE MARBLE, we shape a media world that connects and reduces complexity. As a media technology company, we develop solutions that are intuitive, accessible, and powerful – always with people at the center. In a dynamic media landscape, we stand for clarity, creativity, and smart technologies. We are now looking for new talent to shape the future of media together.

Role

UX Product Manager (all genders) – End-to-End Customer Journeys | Order-to-Cash | B2C & B2B2C TV Products
You own the end‑to‑end customer experience across our digital products, focusing on seamless B2C and B2B2C journeys and Order‑to‑Cash (O2C) processes across Web, App, and service touchpoints. You act as the bridge between business, customers, and IT, translating needs and goals into clear UX, product, and delivery requirements while ensuring efficient implementation.

Responsibilities

• Own and continuously optimize end‑to‑end customer journeys across Web and App platforms from a UX, usability, and experience perspective.
• Identify pain points and improve usability, conversion, and experience quality across channels.
• Translate business goals and customer insights into clear requirements, user stories, and acceptance criteria.
• Plan and steer cross‑functional initiatives end‑to‑end, managing scope, timelines, dependencies, and risks.
• Align stakeholders and own the UX/journey roadmap.
• Apply AI‑based tools and approaches to support analysis, insight generation, documentation, validation, and experience optimization.
• Coordinate user acceptance testing and ensure high UX quality in delivered solutions.
• Use customer and performance data to drive continuous UX optimization.
• Ensure solutions are legally compliant and technically feasible.

Requirements

• Degree in UX, Digital Product Management, Business Informatics, IT, or Business Administration with a digital focus.
• Experience in UX Product Management, Product Management, or Project Management, ideally in media, TV, or digital consumer environments.
• Strong understanding of UX principles, customer journey design, and end‑to‑end digital processes (ideally O2C).
• Proven project and delivery management skills in cross‑functional, system‑heavy environments.
• Comfortable working with IT teams on APIs, integrations, and system dependencies.
• Experience with agile methods (Scrum/Kanban) and tools like Jira and Confluence.
• AI expertise or strong interest in applying AI to product management and UX work (e.g., analysis, discovery, documentation, optimization) is a strong plus.
• Excellent English communication skills; good German communication skills.
• Proactive, structured, and customer‑centric mindset with a strong sense of ownership.

Details

• Start date: 01.04.2026
• Place of work: Vienna
• Employer: ORS comm GmbH & Co KG
• Working hours: 38.5 hours per week
• Reference number: ORSC2026UX

Compensation & Benefits

• Annual gross salary starting at € 55,000 (market‑competitive; higher for relevant training and experience).
• Minimum salary under collective agreement: € 3,107.21 (VG 4, Telekom collective agreement, 38.5 h/week).
• Mobility allowance for Wiener Linien annual pass or the Klimaticket.
• In‑house cafeteria.
• Bonus program.
• Pension fund.
• Sports program.
• Flexible work arrangements with emphasis on strong communication and close collaboration.