UX Project Lead - Hybrid (4 days onsite/1 day remote)

About This Position

This position will lead the end-to-end design of the product, working collaboratively with developers, PeopleSoft experts and IT staff. A successful applicant will be an excellent project manager, creative, results-oriented, able to thrive in a fast-paced work environment and have excellent communication and relationship-building skills. The UX Project Lead will report to the Innovation Team which serves as the in-house consultants to the Client that work collaboratively to co-create solutions, and drive innovation across all departments so it is more effective at tackling major challenges in the city, using digital-era tools and approaches.

Specific Duties & Responsibilities

• Support departments in digital service delivery improvement and implementation
• Lead a large-scale transformation that involves multiple stakeholders, constituencies, and agencies
• Be a critical thinker who challenges the status quo and encourages creative ways to overcome roadblocks
• Utilize preexisting research (and collect new data as needed) to inform the redesign of the digital hiring system
• Facilitate cross-departmental workshops mapping business processes and relating them to user research and city technology capabilities
• Conduct usability testing to confirm and identify job Applicant and hiring staff pain points as needed
• Create site maps, flow diagrams, storyboards, wireframes showcasing interaction flows, information architecture and designs to combat these pain points and improve the hiring experience
• Support the People Soft expert in prioritizing and implementing system changes based on pre-existing user research
• Utilize UX expertise to design the most seamless and efficient hiring process for front and back-end users
• Apply a UI style guide to create visual designs for all pages on the website within the PeopleSoft system and support testing, refinement, and implementation of those designs
• Lead the implementation of UX and UI changes to the hiring website in collaboration.
• Help set and achieve defined targets of impact by monitoring performance and helping course correct when needed

Minimum Qualifications

• Bachelor's Degree and/or relevant practical experience in user experience, human-centered design, collaborative solution creation, visual communication, and implementation skill sets
• 10+ years of professional level experience in a relevant field
• Expertise in human centered design innovation, UX design, and visual design, included design research, data synthesis, co-creation, prototyping, testing, iteration, and implementation
• Demonstrated ability in managing complex digital design and implementation projects in a government environment
• Demonstrated ability conducting user research and translating raw data into insights
• Demonstrated ability to display large amounts of information in simple, easy to understand formats
• Ability to work both independently, and cooperatively within a team, leveraging other team member's work and abilities
• Strong interpersonal skills with an ability to build good relationships with teammates, city staff, and diverse community stakeholders.
• Experience facilitating workshops and other meetings with senior-level stakeholders
• Demonstrated ability to summarize and explain complex situations in both written and verbal form
• Strong desire to improve local government services
• High resilience and patience in working with people of varying levels of interest in digital service redesign
• Strong project management background with the proven ability to establish targets and deliver measurable results on time and within budget
• Superior organizational skills and ability to set priorities and respond quickly as priorities change
• Familiarity with PeopleSoft (preferred but not mandatory)
• Familiarity with HTML
• Proficiency in Figma, Miro, Adobe Sketch (or equivalent Etc.), MS Word, MS Excel, MS Outlook

Skills

• Planning, coordinating, and monitoring project activities (Required, 10 Years)
• Leading projects, ensuring they are in compliance with established standards/procedures (Required, 10 Years)
• Bachelor's degree in IT or related field or equivalent experience (Desired, 10 Years)
• Creative direction and design (Required, 7 Years)
• Brand strategy and story telling (Required, 7 Years)
• Web and mobile UI/UX (Required, 7 Years)
• UI/UX for human services applications (Required, 7 Years)

The candidate has to meet the minimum requirements for a master level position which is 16 years of experience.