Mid Level UX Writer

Overview

We are seeking a Mid-Level UX Writer/Content Designer to support digital experiences. This role is responsible for crafting clear, concise, and engaging content across webpages, applications, and quote flows-ensuring high-quality user experiences that align with the brand, accessibility standards, and business goals. The ideal candidate is highly collaborative, detail-oriented, and thrives in a fast-paced, deadline-driven environment. A strong portfolio demonstrating UX writing or content design experience is required.

Key Responsibilities

• Write, review, and edit digital content for usaa.com with a focus on clarity, consistency, accuracy, and usability
• Develop webpage, application, and quote-flow content using clear, concise, and conversational language
• Ensure content aligns with brand standards, accessibility best practices, SEO guidance, and style guidelines
• Perform substantive editorial review for logic, flow, grammar, spelling, and formatting under tight deadlines
• Read and analyze business requirements to translate complex information into user-centered content
• Collaborate closely with subject matter experts, designers, product partners, and stakeholders
• Manage and support editorial workflows using available systems and tools
• Incorporate feedback effectively and adapt writing style as needed
• Deliver assignments rapidly, often within 1-3 days, depending on complexity

Requirements

• UX Writing Certification is preferred; Strong portfolio or UX writing samples required
• 4 years of User Experience Writing or Content Design experience
• 4+ years of experience with SEO, AP Style, and Style Guide
• Experience partnering with design teams and subject matter experts to create user-centered experiences
• Ability to write clear, concise, and conversational content tailored to digital experiences
• Strong understanding of aligning content to business goals and accessibility standards
• Ability to work efficiently in a fast-paced, deadline-driven environment
• Strong written and verbal communication skills, with excellent attention to detail
• Highly organized, capable of managing multiple projects and competing priorities
• Ability to incorporate constructive feedback and adapt quickly

Hands-on experience with:

• Figma
• SEMRush
• Microsoft Word

Daily Use of Figma Includes:

• Editing text directly within components, frames, modals, and prototypes
• Navigating design panels and layer structures
• Updating font styles (size, weight, bullets, etc.)
• Editing specific component-level text
• Reviewing and managing version history
• Configuring components following design system guidelines

Preferred Qualifications

• Financial Services industry writing experience
• Experience with Adobe Experience Manager (AEM)
• Familiarity with AI prompt writing
• Experience building webpages and flows using pre-built design system components
• Understanding of component variants and how to edit them in Figma or AEM
• Prior copywriting or SEO-focused writing experience

Benefits

• medical insurance
• dental insurance
• vision insurance
• HSA
• FSA
• 401(k)
• life insurance
• disability insurance
• ADD insurance
• paid time off
• paid sick leave