Video Platform SRE / Backend Operations Engineer

Responsibilities

• Manage operational readiness across video authentication, customer onboarding, purchase flows, cloud DVR, entitlements, channel lineups, metadata, caching, VOD, and video streaming platforms.
• Monitor service health, alerts, and dashboards using monitoring and observability tools such as Splunk and Datadog to ensure availability and performance.
• Support production deployments, launch readiness, post‑deployment validation, and post‑release checks for backend video services.
• Troubleshoot complex production issues related to customer access, entitlements, recordings, middleware, and video delivery systems.
• Validate data flows between customer account systems, middleware layers, and video platforms.
• Provision and support deployment of backend services on cloud platforms, with hands‑on experience in AWS and containerized services.

Skills and Tools

• Monitoring and observability systems like Splunk, Datadog, ELK stack
• Alerting, dashboards, service health monitoring
• Cloud platforms: AWS
• Supporting Containerized services: Docker, Kubernetes
• Video services Capacity planning, scalability assessments
• Video services Production deployments and release operations
• Video operations - Root cause analysis (RCA)
• Video devices - System architecture review and Service design assessment, validation