Genesys (Contact Centre) Consultant - 12 month day rate contract

About

Our client, a leading organisation within the Professional Services sector, is seeking an experienced Genesys Low Code Developer to join their team on a 12-month daily rate contract based in Dublin.

Responsibilities

• Design, configure and implement solutions within the Genesys platform using low code development tools.
• Collaborate with business stakeholders to gather requirements and translate them into scalable technical solutions.
• Customise and optimise customer engagement workflows across voice and digital channels.
• Integrate Genesys solutions with internal and third-party systems using APIs and web services.
• Support testing phases including unit, system and user acceptance testing.
• Troubleshoot and resolve technical issues across the Genesys environment.
• Contribute to documentation including technical specifications and solution design artefacts.
• Work closely with cross-functional teams to ensure seamless deployment and ongoing optimisation.

Experience Required

• Minimum 4+ years’ experience in a development role with at least 2 years working specifically with the Genesys platform.
• Strong experience in low code configuration and development within Genesys Cloud or similar environments.
• Proven experience delivering customer contact centre or customer engagement solutions.
• Experience integrating cloud-based platforms with enterprise systems.
• Strong stakeholder engagement skills with the ability to translate business requirements into technical solutions.

Desirable Skills

• Experience with Genesys or other IVR contact center software.
• Familiarity with sql and IVR toolkits.
• Exposure to Agile delivery methodologies.
• Understanding of contact centre analytics and reporting tools.

Educational Requirements

• Third level degree in Computer Science, Software Engineering, Information Systems or a related discipline.