Voice of Customer (VoC) Program Manager (f/d/m) in Leipzig

Your mission

You design and continuously evolve a scalable Voice of Customer framework tailored to a multi-city, bike-sharing environment You define how, when and where customer feedback is collected across the rider lifecycle (onboarding, rides, payments, issues, churn etc.) You analyze customer feedback from support interactions, survey, app signals and operational data You translate insights into clear, prioritized recommendations with defined business impact You partner with Product, Operations, Marketing and Customer Support You drive teams in implementing VoC driven initiatives and track outcomes You own the VoC tool stack You ensure data quality, consistency and accessibility You report progress to leadership

Your profile

You hold a Bachelor’s or Master’s degree in Business Administration, Marketing or a related field. You are fluent in German and English , written & spoken You bring extensive experience in Voice of Customer, Customer Experience, Customer Insights or related roles You have proven experience designing and running a VoC Program end-to-end You demonstrated experience applying agile project management and design thinking in cross-functional environments You bring strong analytical skills with the ability to link customer feedback/data to operational and commercial KPI You are used to work cross-functional in product-led organizations You have deep customer empathy paired with pra