VP of Customer Engagement

VAPI (/ˈVⱭːPI/):

• We’re creating the shift to voice as humanity’s default interface
• We’re the most configurable platform for deploying voice agents
• We’ve grown to over 600k developers in two years, adding 2,000+ every day
• Try talking to Vapi now

WHY WE’RE HIRING THIS ROLE:

• Vapi has rapidly scaled and unified pre-sales and post-sales into a single Customer Engagement Organization
• We need a leader to own the full customer lifecycle, from initial engagement through long-term expansion
• This role will turn customer engagement into a primary growth engine by driving usage, retention, and enterprise-wide adoption
• You will lead a multi-disciplinary org across Agent Strategists, Agent Engineers, and Customer Support

WHAT YOU’LL DO:

30 Days

• Audit enterprise accounts and evaluate health using existing scorecards
• Build deep fluency in the Vapi platform (latency, multi-assistant squads, CLI)
• Align with Sales leadership on GTM strategy and immediate expansion opportunities
• Identify at-risk accounts and implement retention strategies

60 Days

• Execute a unified engagement strategy across inbound and outbound motions
• Lead technical and strategic teams to translate customer goals into production deployments
• Strengthen post-sale support with engineering-led problem solving
• Ensure seamless lifecycle ownership from pre-sale through expansion

90 Days

• Operationalize a data-driven Net Revenue Retention (NRR) engine
• Build frameworks that drive 10x customer value and enterprise-wide adoption
• Translate field insights into product roadmap inputs
• Establish Customer Engagement as a core driver of revenue growth

WHO YOU ARE:

• Leader of leaders with 10+ years across GTM, Solutions, or Customer Success in technical environments
• Proven ability to manage and scale multi-disciplinary technical teams
• Strong commercial instincts with a track record of growing accounts, not just supporting them
• Deep technical fluency; able to engage credibly with both executives and engineers
• Systems thinker who sees pre-sales and post-sales as a single continuum
• Highly autonomous operator who builds playbooks from first principles

WHY VAPI:

• Generational impact: Build the human interface for every business
• Ownership culture: We empower builders, not managers
• Kind team: High ambition, low ego
• Tier-1 investors: YC, Kleiner Perkins, Bessemer

WHAT WE OFFER:

• Real stake: We offer a competitive salary and excellent equity ownership
• Comprehensive health coverage: medical, dental, and vision plans
• Team love: We love hanging out, and we do quarterly off-sites
• Flexible time off: take what you need
• More: catered meals, transportation, gym, and a $10k annual L&D budget