VP/Director, Digital Product Manager - Financial Services Collections

Position Overview

We are seeking an experienced, strategic VP/Director, Digital Product Manager with prior collections experience (product or operations) for our Collections division. The successful candidate will lead the development and execution of innovative digital product strategies, ensuring our collections processes are efficient, customer-focused, and compliant with industry standards. This leadership role requires a deep understanding of collections and a commitment to leveraging data-driven insights to enhance customer experience and drive business results. You must have prior collections experience to be considered.

This role is Hybrid. You should be located within a commutable distance to one of our clients' offices located in (order of preference) Wilmington, DE, New York City, NY, Baltimore, MD, Charlotte, NC, Fort Worth, TX, or Irving, TX, with expectations of being in the office Tuesday, Wednesday, and Thursday.

Key Responsibilities

• Own and evolve the Collections product roadmap with a focus on reducing losses through improved contact rates, higher payment conversion, and re-delinquency prevention.
• Lead strategic initiatives across Digital Collections, including web and mobile experiences, push notifications, messaging, and the launch and scale of RCS as a newer customer engagement channel.
• Partner closely with Operations and field leadership to align strategy, execution, and tooling that support and enable approximately 6,000 frontline team members.
• Expand and optimize earlystage GenAI capabilities already in market to drive efficiency, effectiveness, and improved outcomes for both customers and internal teams.
• Leverage data, experimentation, and customer insights to prioritize initiatives, inform decisions, and measure success.
• Serve as a key cross-functional leader, clearly communicating strategy, decisions, risks, and progress to senior stakeholders.
• Lead and develop the existing product team, including three direct reports (Associate Director, Senior Manager, and seniorlevel contractor), maintaining strong execution, accountability, and team engagement.
• Bring structure and clarity to ambiguous problem spaces, balancing strategic thinking with practical, results-oriented execution.

Ideal Candidate Profile

• Collections experience required (product or ops). Ops leaders (e.g., collections/call center leadership) are in scope; you need enough domain knowledge to ramp quickly (target: 1-2+ years in collections or a closely related area).
• Tenured thought leader + people leader who can set direction, build the roadmap, and deliver results.
• Relationship-first operator: strong at building and leveraging partnerships, especially with Ops and field teams (given the cross-functional nature of the work).
• High energy/drives outcomes: comfortable pushing the agenda forward in a complex environment.
• Exceptional communicator: concise, articulate, and executive-ready; clear framing and crisp decision-making.
• Comfort with ambiguity: curious, self-motivated, and able to create structure where there is no established playbook.
• Strong plus: experience with digital channels (mobile/web, notifications, messaging) and/or GenAI initiatives.
• Lower priority: deep technical build expertise; this role is not positioned as highly technical compared to other PM roles.

Qualifications

• Direct Collections experience is required (product or operations), with sufficient domain knowledge to ramp quickly (targeting 1-2+ years in Collections or a closely related area).
• Bachelor's degree in Business, Finance, or a related field; MBA preferred.
• Proven experience in collections or financial services, with a strong understanding of industry practices.
• Demonstrated leadership capabilities and experience managing cross-functional teams.
• Strong strategic thinking and market analysis skills.
• Excellent communication and stakeholder management skills.
• Ability to make data-driven decisions and leverage analytics for product improvement.
• Experience with agile product development methodologies.
• Track record of successful product management and roadmap planning.

In this position, you may have access to client or customer systems, confidential and/or proprietary information or data, including financial information. This position is onsite and requires you to work closely with other individuals in a collaborative team environment.

Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:

Email your resume in Word to: sammy.realon@jobalert.creativecircle.com

• Please do NOT change the email subject line in any way. You must keep the JobID: : SR9-1981111L677 -- in the email subject line for your application to be considered.*

Sammy Realon - Senior Solutions Delivery Recruiter

For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa such as a H-1B, TN, or O visa. We do not support or provide training for STEM/OPT programs. Additionally, you must be physically located in and perform the work for our client in the United States.

This job was first posted by Creative Circle on 03/18/2026 and applications will be accepted on an ongoing basis until the position is filled or closed.

Creative Circle is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law.

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