VUI Designer

About TECHNOGEN, Inc.

TECHNOGEN, Inc. is a Proven Leader in providing full IT Services, Software Development and Solutions for 15 years.

TECHNOGEN is a Small & Woman Owned Minority Business with GSA Advantage Certification. We have offices in VA; MD & Offshore development centers in India. We have successfully executed 100+ projects for clients ranging from small business and non-profits to Fortune 50 companies and federal, state and local agencies.

Job Details

• Job Title: VUI Designer
• Location: Washington, D.C
• Remote Policy: Hybrid or remote work model subject to customer direction
• Project Duration: 12 months.
• Security Clearance: Need to have or obtain Moderate Risk Public Trust / MBI

Role Summary

The VUI (Voice User Interface) Designer will support the design and optimization of IVR call flows, prompts, conversational experiences, and user interaction models within the Nuance Mix environment.

Key Responsibilities

• Design conversational IVR workflows and voice interaction experiences
• Develop prompts, utterance handling, and menu navigation logic
• Collaborate with speech scientists and developers to optimize customer experience
• Support bilingual English/Spanish IVR design requirements
• Participate in testing and tuning activities
• Maintain VUI documentation and design standards

Required Skills & Experience

• Experience designing IVR or conversational voice experiences
• Familiarity with Nuance Mix or similar conversational AI platforms
• Understanding of speech recognition and customer interaction flows
• Strong communication and UX design skills
• Experience with enterprise contact center environments preferred

Preferred Qualifications

• Bilingual English/Spanish preferred
• Experience with federal or regulated environments