Warranty Claims Processor

Snapshot of Your Day

The Incumbent is responsible as the primary interface between Siemens Energy and Siemens Energy customers for processing warranty claims on transformers for Grid Technologies Sales North America. Additionally, this role will act as a process quality manager supporting the Project Management process milestones. Tasks include overseeing collection of warranty claims, working with internal stakeholders—including factories, project managers, service organization, and finance team—to bring resolution to the warranty claim. Additional tasks include supporting project managers with claims management and analysis of quality topics.

In this high‑visibility role, you will be interfacing with the global factory network, local stakeholders, suppliers, and the GT Service team. You will also be supporting the implementation of business processes as we navigate growth.

How You’ll Make an Impact

• Improve customer satisfaction through clear lines of communication on warranty and quality topics.
• Provide quality data feedback to manufacturing for future product improvements.
• Organize and follow up on repair status with internal stakeholders.
• Work with procurement and finance to close financial topics on repair.
• Collaborate with Project Managers on claims management and quality topics.
• Develop processes that improve the efficiency and flow of claims through the Order Management and Service/Warranty process.

What You Bring

• Strong communication skillset while interacting with customers and integrating various stakeholders into the warranty repair process.
• Experience with power transformers (a plus).
• Ability to work across multiple teams and collaborate with numerous job functions to achieve a common goal.
• Experience in quality management and processes during project execution.
• Understanding of the importance of implementing business processes to support a fast‑growing business.
• Proven experience in implementing digital solutions that streamlined processes and improved efficiencies.
• Legal authorization to work in the United States without need for current or future employer‑sponsored work authorization (Siemens Energy employees with current visa sponsorship may be eligible for internal transfers).
• Desire to have an impact on the business’s performance and change the status quo.
• Technical education (e.g., university graduate in Electrical Engineering or similar).
• 4+ years of experience in process management/improvement, as well as coordinating international networks of customers, partners, and suppliers.
• Knowledge of Microsoft 365 and SAP; experience with Mendix platform (a plus).
• Fluent in English (both written and spoken). German and/or Spanish are not mandatory but a plus.

About the Team

Grid Technologies – Our Grid Technology division enables a reliable, sustainable, and digital grid. The power grid is the backbone of the energy transition. Siemens Energy offers a leading portfolio and solutions in HVDC transmission, grid stabilization and storage, high‑voltage switchgears and transformers, and digital grid technology.

Rewards

• Career growth and development opportunities; supportive work culture
• Company‑paid health and wellness benefits
• Paid time off and paid holidays
• 401(k) savings plan with company match
• Family‑building benefits
• Parental leave

Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo