Web Application Service Engineer

Your role in the team

• As a Web Application Service Engineer, you will play a key role in supporting and assisting our customers' productive environments.
• In this job, you act as an interface between the customer and our project teams.
• Your job’s key responsibilities are: Analyzing various complex application requests and independently creating solution approaches as part of the Customer Service team.
• Being responsible for the seamless live operation of client systems together with our Operations Team.
• Providing 2nd and 3rd-level support to specialist client personnel across various industries, managing and resolving issues related to their demanding web applications (incident management, application support, etc.).
• As an on-call first responder (approx. 5 shifts/month, Mon-Sun, 06:00-22:00), you will coordinate incident management and support analysis for swift client issue resolution.
• Close cooperation with our internal Customer Experience project teams to guarantee the best possible customer care.
• Proactively expanding project-specific documentation.

What we offer

• While we're one company, each location has unique aspects and benefits.
• Flexible Working Models: Early bird or night owl? Thanks to our flexible working models, you start your workday when and where it fits you best.
• Plus, our hybrid work option lets you choose whether you prefer working more from the office or from home.
• Career Development and Onboarding: Start your journey at NETCONOMY with a structured onboarding and mentoring phase and continue with individual training opportunities.
• Our People Enablement team will support you in finding the best solution for you!
• Company Summit: Exchange professional and personal experiences at our annual in-house conference!
• One of the highlights of our company Summit is the vibrant networking environment it cultivates.
• Social Events: Join our colleagues and build new connections at our social events such as pizza evenings, sports activities, Christmas parties, or milestone celebrations.
• Snacks and Wellbeing: Fuel your productivity and taste buds with our monthly meal allowance and discounts at partner restaurants.
• Mobility Support: Choose eco-friendly transportation! As we take our responsibility for the environment seriously, we support your climate-friendly transportation costs.

Technologies and skills

• UNIX
• HTML
• JavaScript
• SQL
• CSS
• Java

Our expectations:

Qualifications

• Deep understanding of web technologies (HTML, CSS, Java, JavaScript, …).
• Open, communicative, and team player personality.
• Acting calm and professional in difficult customer situations.
• Curiosity, desire to learn, and the willingness to leave your comfort zone occasionally are essential.
• Excellent communication skills in English.
• German skills.
• Basic skills in programming.

Experience

• Basic technical know-how, and experience to perform application analysis and identifying root causes e.g. based on logs, graphs, with SQL or the Unix Console.
• Several years of experience in business customer management.

Education

• Ongoing or completed technical education.

Benefits

• Meal Vouchers
• Health Care Benefits
• Company Doctor
• Mentor Program
• Employee Parking Space
• Excellent Traffic Connections
• Bicycle Parking Space
• Employee Gifts
• Relocation Support
• Company Notebook for Private Use
• Tabletop Soccer, etc.
• Educational Leave/Sabbatical
• Animals Welcome
• Mental Health Care
• Flexible Working Hours
• Coffee, Tea, etc.
• Employee Discount
• Fresh Fruit
• Public Transport Allowance
• Company Phone for Private Use
• Snacks, Sweets