Web Application Service Engineer

Deine Rolle im Team

• As Web Application Service Engineer you will play a key role in supporting and assisting our customers' productive environments.
• In this job, you act as an interface between the customer and our project teams.
• Your job’s key responsibilities are: Analyzing various complex application requests and independently creating solution approaches as part of the Customer Service team.
• Being responsible for the seamless live operation of client systems together with our Operations Team.
• Providing 2nd and 3rd-level support to specialist client personnel across various industries, managing and resolving issues related to their demanding web applications (incident management, application support, etc.).
• As an on-call first responder (approx. 5 shifts/month, Mon-Sun, 06:00-22:00), you will coordinate incident management and support analysis for swift client issue resolution.
• Close cooperation with our internal Customer Experience project teams to guarantee the best possible customer care.
• Proactively expanding project-specific documentation.

Unser Angebot

• While we're one company, each location has unique aspects and benefits.
• Flexible Working Models: Early bird or night owl? Thanks to our flexible working models, you start your workday when and where it fits you best.
• Plus, our hybrid work option lets you choose whether you prefer working more from the office or from home.
• Career Development and Onboarding: Start your journey at NETCONOMY with a structured onboarding and mentoring phase and continue with individual training opportunities.
• Our People Enablement team will support you in finding the best solution for you!
• Company Summit: Exchange professional and personal experiences at our annual in-house conference!
• One of the highlights of our company Summit is the vibrant networking environment it cultivates.
• Social Events: Join our colleagues and build new connections at our social events such as pizza evenings, sports activities, Christmas parties, or milestone celebrations.
• Snacks and Wellbeing: Fuel your productivity and taste buds with our monthly meal allowance and discounts at partner restaurants.
• Mobility Support: Choose eco-friendly transportation! As we take our responsibility for the environment seriously, we support your climate-friendly transportation costs.

Technologien und Skills

• HTML
• UNIX
• Java
• SQL
• CSS
• JavaScript

Unsere Erwartungen an dich:

Qualifikationen

• Deep understanding of web technologies (HTML, CSS, Java, JavaScript, …).
• Open, communicative, and team player personality.
• Acting calm and professional in difficult customer situations.
• Curiosity, desire to learn, and the willingness to leave your comfort zone occasionally is essential.
• Excellent communication skills in English.
• German skills.
• Basic skills in programming.

Erfahrung

• Basic technical know-how, and experience to perform application analysis and identifying root causes e.g. based on logs, graphs, with SQL or the Unix Console.
• Several years of experience in business customer management.

Ausbildung

• Ongoing or completed technical education.

Benefits

• No Dresscode
• Essenszulage
• Gesundheitsförderung
• Home Office
• Betriebsarzt
• Paten- & Mentor- Programm
• Mitarbeiterparkplatz
• Gute Anbindung
• Fahrradabstellplatz
• Poolcar
• Mitarbeitergeschenke
• Relocation Package
• Notebook zur Privatnutzung
• Tischkicker o. Ä.
• Bildungskarenz/Auszeit
• Team Events
• Tiere willkommen
• Psychische Gesundheitsv.
• Flexible Arbeitszeiten
• Kaffee, Tee o. Ä
• Mitarbeitervergünstigungen
• Frisches Obst
• Verkehrsmittel-Zuschuss
• Handy zur Privatnutzung
• Snacks, Süßigkeiten