Technical Writer 2

About

Technical Writer 2 role supporting enterprise SaaS documentation across administrator and end-user documentation channels. The role involves managing technical content lifecycle activities such as documentation review, publishing updates, editing drafts for consistency, and aligning documentation language to Microsoft Learn content standards.

The team focuses on People Skills, inferring employees’ skills based on Microsoft activity to help build and maintain skills profiles, supporting talent visibility and workforce planning. The role contributes to maintaining public facing documentation for Copilot-powered products including skills insights, workforce visibility, and learning experiences.

Responsibilities

• Serve as the primary point of contact for product and technical documentation across Learn (admin) and Support (user) channels for People Skills, Workforce Insights Agent, and related Viva features.
• Edit and review documentation drafts.
• Review, schedule, approve, and publish all updates.
• Manage page structure and organization.
• Ensure consistency across pages.
• Source and update screenshots.
• Draft video scripts where needed to support documentation.
• Manage uploading docs to download center.
• Identify correct cross-links to primary source; coordinate with related team.
• Complete required accuracy and freshness reviews for all published documentation.
• Partner with Product Manager on strategy, clarity, priorities.
• Proactively optimize site; identify opportunities for documentation improvement.
• Draft and review Microsoft Community posts.
• Align language and writing style with Microsoft’s guidance on MS Learn content before publishing.
• Upload decks, include links to documentation, recent blogs, and videos on the M365 Adoption page.

Qualifications

• 3+ years experience in technical documentation editing and review.
• 3+ years experience in enterprise product documentation publishing.
• 2+ years experience in administrative and end-user support content management.

Skills

• Content editing
• Documentation
• Microsoft Learn
• Technical documentation
• Video scripting

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Employee stock purchase program (ESPP)
• 401K program with company match
• Health Savings Account (HSA)
• Employee Assistance Program (EAP) with counseling sessions
• Corporate discount savings program
• Professional development training and certification prep
• Career coaching

Additional Information

• 100% Remote work
• Pay rate: $32-$34 per hour
• Hard skills assessments include one 30-minute round with sponsor, potential second round with FTE
• Equal opportunity employer
• No explicit education requirement stated
• Visa sponsorship status unknown