Website Manager

About the Role

The client is seeking a Website Manager to own the end-to-end operation of the website, ensuring updates are executed efficiently, quality standards are upheld, and the site remains accurate, scalable, and conversion-ready. This role acts as the central point of coordination across content, design, development, SEO, growth, analytics, and QA.

This is not a design or development role. It is an operational leadership role focused on execution, governance, and performance.

Key Responsibilities

Website Operations & Governance

• Own the full website maintenance lifecycle, from request intake through deployment
• Manage prioritization, SLAs, and scheduling for website updates (urgent vs. routine vs. strategic)
• Enforce website governance standards, including templates, modules, permissions, and publishing rules
• Serve as the primary point of contact for all website-related requests across Marketing, Sales, and Leadership
• Manage user access, permissions, and CMS training

Cross-Functional Coordination

• Coordinate work across Content, Design, Development, SEO, Growth/CRO, Analytics, and QA
• Ensure clear handoffs, timelines, and accountability at each stage of execution
• Identify and resolve blockers, dependencies, and resourcing issues
• Facilitate alignment between stakeholders on scope, priority, timing, and expectations

Release Management & QA Oversight

• Oversee staging, QA, and production releases
• Support CRO initiatives including A/B testing, personalization, and experiment QA
• Ensure all changes pass required checks: Content QA, Visual QA, Technical QA, Accessibility compliance
• Own post-publish validation and coordinate rollbacks or hotfixes when needed
• Maintain a consistent release cadence and deployment process

CMS & Technical Stewardship (Hub Spot)

• Maintain a clean, scalable Hub Spot CMS environment, including: Page templates, Modules, Hub DB usage, Permissions and publishing workflows
• Ensure technical best practices are followed for performance, responsiveness, and maintainability
• Partner with the cybersecurity team to ensure website security, compliance (cookie consent, GDPR), and access hygiene
• Partner with developers on upgrades, fixes, and CMS improvements

Content & Asset Updates

• Implement content and copy updates in partnership with the Content team and subject matter experts
• Coordinate visual asset updates with the Design team
• Monitor pages for outdated content or messaging and trigger refresh cycles as needed
• Maintain long-term website architecture and scalability across services and verticals

SEO Oversight

• Oversee the implementation of SEO updates, with support from an external agency
• Partner with the SEO Specialist and web developer on audits and recommendations
• Ensure site updates do not negatively impact organic search performance

Vendor Management

• Serve as the primary point of contact for website-related vendors, including external SEO and CRO agencies
• Coordinate vendor requests by routing action items to the appropriate internal teams and owners
• Ensure alignment on scope, priorities, and timelines, and track vendor-driven work through completion

Documentation & Continuous Improvement

• Maintain website documentation, including: Website changelog, SOPs for updates and QA, Page inventory and ownership
• Lead retrospectives on major launches or incidents
• Continuously improve workflows, tools, and standards to increase speed and reliability

Required Qualifications

• 3–5+ years of experience managing websites in a marketing or growth environment
• Hands‑on experience with Hub Spot CMS (or comparable CMS platforms)
• Strong understanding of:
  • Website governance and QA processes
  • Cross‑functional project coordination
  • SEO and CRO fundamentals
• Proven ability to manage multiple concurrent requests and priorities
• Experience coordinating with distributed or remote teams
• Excellent organizational, communication, and stakeholder management skills

Work Conditions

• Location: Remote (South Africa, India, or Philippines), with availability for U. S. Pacific Standard Time collaboration as needed
• Employment: Full-time role with competitive salary and benefits

Why Join?

In this role, the candidate will shape the digital foundation of a fast-growing global brand. The individual will:

• Build structure where it matters by shaping scalable website operations, governance, and workflows
• Work in a remote-first, outcome-focused culture that values ownership, clarity, and results
• Collaborate with global teams, partnering with senior leaders and creative teams to align technical execution with strategic marketing goals