WFM Analyst

Description

The WFM Analyst takes on a more advanced role in managing store staff scheduling needs and requirements. They lead the administration of WFM systems, provide advanced support and maintenance, and ensure compliance with WFM standards. Additionally, they analyze data to identify trends and provide actionable insights for continuous improvement.

Responsibilities

• Lead the administration of WFM systems and ensure optimal staff scheduling.
• Provide advanced support and maintenance for WFM systems, including incident logging and product support calls.
• Manage background jobs for stores' automated processes and check system parameters.
• Generate and analyze weekly reports on unpaid grace impact on employees' pay, OT1.5, OT2, and OT2TAFW impact.
• Track and report budget vs. cost vs. actuals on a monthly basis.
• Monitor MTD reporting for timesheets and schedule adherence.
• Conduct overall monthly and YTD reporting, monitoring, and tracking of WFM compliance.
• Identify trends and provide actionable insights for continuous improvement.

Qualifications

• Minimum Matric / Grade 12
• A tertiary qualification in Math, Statistics, Commerce, or Information Technology (BSc, BCom, or equivalent) would be advantageous.
• Minimum 3 years of experience in a similar Workforce Management role.
• Proficiency in WFM tools (scheduling, forecasting, and real-time management).
• Advanced MS Office skills, particularly in database analysis and problem-solving.
• Experience with systems such as Aspect (Alvaria), Genesis, Dayforce, Kronos, or Total IX

Skills

• Review and Reporting
• Managing Change
• Business Case Contribution
• Business Process Modeling (BPM)
• Enterprise Readiness Assessment
• Perform Gap Analysis
• Human resources systems and tools
• Presentation Creation
• Spreadsheet Expertise
• Employee Relations
• Learning Solutions Development

Behaviours

• Applies market and business insights in order to drive organisational objectives
• Effectively works with others to achieve shared goals
• Thinks and plans strategically, focusing on the long-term goals and objectives of the organisation
• Understands and navigates dynamics created by processes, systems, and people
• Quickly adapts and acquires new knowledge, skills, and competencies in a rapidly changing environment
• Interprets and simplifies complex and contradictory information when resolving organisational problems
• Sets ambitious goals and takes focused action to achieve desired outcomes to deliver measurable results

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.